Designing a business service experience : customer's perspective on value co-creation
author
Kukk, Jana
Leppiman, Anu
Pohjola, Anneli
statement of authorship
Jana Kukk, Anu Leppiman, Anneli Pohjola
source
Research in economics and business : Central and Eastern Europe
journal volume number month
Vol. 6, No. 1
year of publication
2014
pages
p. 51-64 : ill
subject term
teenused
tarbijakäitumine
väärtused (filosoofia)
ettevõtlus
teadmised
keyword
service design
customer experience
service value
value co-creation
knowledge-intensive business services
ISSN
1736-9126
notes
Bibliogr. p. 62-64
TTÜ department
ärikorralduse instituut
language
inglise