Service innovativeness and tourism customer outcomes
author
Hollebeek, Linda Desiree
Rather, Raouf Ahmad
statement of authorship
Linda Hollebeek, Raouf Ahmad Rather
source
International journal of contemporary hospitality management
journal volume number month
vol. 31, 11
year of publication
2019
pages
p. 4227-4246 : ill
url
https://doi.org/10.1108/IJCHM-03-2018-0256
subject term
reisibürood
kliendirahulolu
kliendilojaalsus
keyword
travel
customer satisfaction
customer advocacy
cocreation
customer loyalty intent
service innovativeness
behavioural loyalty
ISSN
0959-6119
notes
Bibliogr.: 99 ref
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
Journal metrics at Scopus
Article at Scopus
WOS
Journal metrics at WOS
Article at WOS
category (general)
Business, management and accounting
en
Äri, juhtimine ja raamatupidamine
et
category (sub)
Business, management and accounting. Tourism, leisure and hospitality management
en
Äri, juhtimine ja raamatupidamine. Turismi-, vaba aja veetmise ja hotellinduse juhtimine
et
kvartiil
Q1
TTÜ department
ärikorralduse instituut
language
inglise
Uurimisrühm
Marketing research group