Service recovery for deaf and hard of hearing customers : A transformative service research perspective
author
Moriuchi, Emi
Hollebeek, Linda Desiree
Sigurdsson, Valdimar
statement of authorship
Emi Moriuchi, Linda D. Hollebeek, Valdimar Sigurdsson
source
Services marketing quarterly
publisher
Routledge
journal volume number month
vol. 46, 3-4
year of publication
2025
pages
30 p.
url
https://doi.org/10.1080/15332969.2025.2537540
subject term
vaegkuuljad
teenuste kvaliteet
tarbijad
kliendirahulolu
keyword
self-attribution
service failure
service recovery
social exchange theory
transformative service research
Vulnerability
ISSN
1533-2969
notes
Bibliogr.: 132 ref
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
https://www.scopus.com/sourceid/3300147704
https://www.scopus.com/pages/publications/105012181367?origin=resultslist
WOS
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=SERV%20MARK%20Q&year=2024
https://www.webofscience.com/wos/woscc/full-record/WOS:001540204000001
category (general)
Business, management and accounting
Äri, juhtimine ja raamatupidamine
category (sub)
Business, management and accounting. Business, management and accounting (miscellaneous)
Äri, juhtimine ja raamatupidamine. Äri, juhtimine ja raamatupidamine (mitmesugused)
TalTech department
ärikorralduse instituut
Department of Business Administration
language
English
Inglise