Service recovery for deaf and hard of hearing customers : A transformative service research perspective
author
Moriuchi, Emi
Hollebeek, Linda Desiree
Sigurdsson, Valdimar
statement of authorship
Emi Moriuchi, Linda D. Hollebeek, Valdimar Sigurdsson
source
Services marketing quarterly
publisher
Routledge
year of publication
2025
pages
30 p.
url
https://doi.org/10.1080/15332969.2025.2537540
keyword
self-attribution
service failure
service recovery
social exchange theory
transformative service research
Vulnerability
ISSN
1533-2969
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
scopus
TalTech department
ärikorralduse instituut
Department of Business Administration
language
English
Inglise