Bank-customer relationships development in majority foreign owned banking systemAarma, August; Vensel, VelloPapers of the 5th Conference on Financial Sector Reform in Central and Eastern Europe : The Impact of Foreign Banks' Entry : 26-27 April 2002, Tallinn2002 / p. 3-20

Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal pronenessLuo, Xi; Cheah, Jun-Hwa; Hollebeek, Linda Desiree; Lim, Xin-JeanJournal of retailing and consumer services2024 / art. 103644, 15 p. : ill https://doi.org/10.1016/j.jretconser.2023.103644 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The changing landscape of financial intermediation : overview of literature and Estonian experienceVensel, VelloThe Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 20012001 / p. 71-72 https://www.ester.ee/record=b4905982*est

Comparative analysis of customer value dimensionsMaleki, Meysam; Ševtšenko, Eduard; Cruz-Machado, VirgilioInzinerine ekonomika = Engineering economics2013 / p. 488-495 https://inzeko.ktu.lt/index.php/EE/article/view/3241 https://doi.org/10.5755/j01.ee.24.5.3241 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customer engagement in evolving technological environments : synopsis and guiding propositionsHollebeek, Linda Desiree; Sprott, David E.; Andreassen, Tor W.European Journal of Marketing2019 / p. 2018-2023 https://doi.org/10.1108/EJM-09-2019-970 Journal metrics at Scopus Aricle at Scopus Journal metrics at WOS Article metrics at WOS

Customer orientation at a higher educational institution: the perspective of undergraduate business students in Estonia = Kliendiorientatsioon Eestis kõrghariduses ärialast haridust omandavate bakalaureusetudengite vaatenurgastKoris, Riina2014 https://www.ester.ee/record=b4412647*est

Customer value, customer engagement, and customer-based brand equity in the context of a digital payment appBapat, Dhananjay; Hollebeek, Linda DesireeMarketing Intelligence & Planning2023 / p. 837 - 853 https://doi.org/10.1108/MIP-09-2022-0417 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The effect of engagement on revisit intentions across visitation formats: insights from the World Heritage Site of PompeiiBaldi, Giovanni; Hollebeek, Linda Desiree; Vesci, Massimiliano; Botti, Antonio; Jansson, JohanCurrent Issues in Tourism2025 / 22 p https://doi.org/10.1080/13683500.2025.2595275

Empirical research of the development of bank-customer relationships : an Estonian caseVensel, VelloProceedings of the 9th Annual Conference on Marketing and Business Strategies for Central & Eastern Europe, December 5-7, 2001, Vienna, Austria2001 / p. 218-237 : ill

Exploring customer engagement in the product vs. service contextBehnam, Mohsen; Hollebeek, Linda Desiree; Clark, Moira K.; Farabi, RezaJournal of retailing and consumer services2021 / art. 102456, 9 p https://doi.org/10.1016/j.jretconser.2021.102456 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Fifteen years of customer engagement research : a bibliometric and network analysisHollebeek, Linda Desiree; Sharma, Bhupesh; Pandey, Ritesh; Sanyal, Priyavrat; Clark, Moira K.Journal of Product & Brand Management2022 / p. 293-309 https://doi.org/10.1108/JPBM-01-2021-3301 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Friend or foe? Customer engagement’s value-based effects on fellow customers and the firmClark, Moira K.; Lages, Cristiana R.; Hollebeek, Linda DesireeJournal of Business Research2020 / p. 549-556 https://doi.org/10.1016/j.jbusres.2020.03.011 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

From adoption to relationships : Internet banking in EstoniaKerem, Katri2003

Game on! How gamified loyalty programs boost customer engagement valueHollebeek, Linda Desiree; Das, Kallol; Shukla, YupalInternational journal of information management2021 / art. 102308, 10 p. : ill https://doi.org/10.1016/j.ijinfomgt.2021.102308 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Guest editorialHollebeek, Linda Desiree; Sprott, David E.; Andreassen, Tor W.European Journal of Marketing2019 / p. 1665-1670 https://doi.org/10.1108/EJM-09-2019-969 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Handbook of research on customer engagement2019 https://www.ester.ee/record=b5290824*est https://doi.org/10.4337/9781788114899

Introduction to the handbook of research on customer engagementHollebeek, Linda Desiree; Sprott, David E.Handbook of research on customer engagement2019 / p. 1-3 https://www.ester.ee/record=b5290824*est https://doi.org/10.4337/9781788114899.00005

The invisible leash: when human brands hijack corporate brands' consumer relationshipsGiertz, Johann N.; Hollebeek, Linda Desiree; Weiger, Welf Hermann; Hammerschmidt, MaikJournal of Service Management2022 / p. 485-495 https://doi.org/10.1108/JOSM-06-2021-0211 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Joint recovery management in business-to-business markets : antecedents, process and relational outcome = Äripartnerite ühine taastamistegevus : eeldused, protsess ja tulemused ärisuhteleNik Bakhsh, Naghmeh2023 https://doi.org/10.23658/taltech.15/2023 https://digikogu.taltech.ee/et/Item/72374814-6d0b-40d2-a60a-5b25da2dfcce https://www.ester.ee/record=b5555424*est

Kliendikeskne teenindamine [Elektrooniline teavik]Teichmann, Mare2001 https://www.ester.ee/record=b1516989*est

Kliendikeskne teenindusSiirak, VirveEesti Päevaleht1999 / 20. mai, lk. 6

Miks peaks juht mõtlema nagu disainer?Kukk, JanaDirector2016 / lk. 58-63 https://artiklid.elnet.ee/record=b2753702*est

On the radical de- and re-construction of today's enterprise applicationsDraheim, DirkProcedia Computer Science2019 / p. 120 - 122 https://doi.org/10.1016/j.procs.2019.12.162 Conference proceeding at Scopus Article at Scopus Article at WOS

Perceptions of software development practitioners on client learningOjastu, Deniss; Robal, Tarmo; Kalja, AhtoDatabases and Information Systems : proceedings of the 11th International Baltic Conference, Baltic DB&IS 2014 : Tallinn, Estonia, 8-11 June, 20142014 / p. 397-406

Personality-based consumer engagement styles : conceptualization, research propositions and implicationsHollebeek, Linda Desiree; Islam, Jamid Ul; Macky, KeithHandbook of research on customer engagement2019 / p. 224-244 https://doi.org/10.4337/9781788114899.00017 https://www.ester.ee/record=b5290824*est

Positively and negatively valenced customer engagement : the constructs and their organizational consequencesMarbach, Julia; Borghei Razavi, Niloofar; Lages, Cristiana R.; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 291–310 : ill https://doi.org/10.4337/9781788114899.00021 https://www.ester.ee/record=b5290824*est

Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientationNik Bakhsh, Naghmeh; Hollebeek, Linda Desiree; Riivits-Arkonsuo, Iivi; Clark, Moira K.; Casas, RamunasOrganizations and Markets in Emerging Economies2023 / p. 260-285 https://doi.org/10.15388/omee.2023.14.92 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Rise of the machines? Customer engagement in automated service interactionsHollebeek, Linda Desiree; Sprott, David E.; Brady, Michael K.Journal of Service Research2021 / p. 3−8 https://doi.org/10.1177/1094670520975110 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The role of sustainable social media marketing activities in raising bottom‐of‐the‐pyramid customers' engagement, satisfaction, and subjective well‐beingAl Amin, Md.; Rahman, Md Masudur; Hollebeek, Linda Desiree; Ul Islam, Jamid; Clark, Moira K.Business Strategy and The Environment2025 / 17 p https://doi.org/10.1002/bse.70357

Satisfaction with bank services and development of bank-customer relationships - an Estonian caseAarma, August; Vensel, VelloThe Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 20012001 / p. 68-70 https://www.ester.ee/record=b4905982*est

S-D logic-informed customer engagement: integrative framework, revised fundamental propositions, and application to CRMHollebeek, Linda Desiree; Srivastava, Rajendra K.; Chen, TomJournal of the academy of marketing science2019 / p. 161−185 https://doi.org/10.1007/s11747-016-0494-5

Special Issue : Engaging Customers in an Evolving Technological Environment. European Journal of Marketing2019 https://www.emerald.com/insight/publication/issn/0309-0566/vol/53/iss/9

Tarbijast brändisaadikuks ehk sõnumi liikumine tarbija kauduRiivits-Arkonsuo, IiviKaja : kommunikatsiooni ja suhtekorralduse ajakiri2016 / lk. 19-20 https://artiklid.elnet.ee/record=b2800067*est

TeeninduskäsiraamatAedma, Katrin; Perens, Algis2005 https://www.ester.ee/record=b2095098*est

Temporality of customer engagement in service innovation : a theoretical modelKarahasanovic, Amela; Hollebeek, Linda Desiree; Chasanidou, Dimitra; Gurau, CalinHandbook of research on customer engagement2019 / p. 376–390 : ill https://doi.org/10.4337/9781788114899

Tourism-based customer engagement : the construct, antecedents, and consequencesRather, Raouf Ahmad; Hollebeek, Linda Desiree; Islam, Jamid UlThe service industries journal2019 / p. 519-540 https://doi.org/10.1080/02642069.2019.1570154 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Why switch? The role of customer variety-seeking and engagement in driving service switching intentionMenidjel, Choukri; Hollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, ValdimarJournal of services marketing2023 / p. 592-605 https://doi.org/10.1108/JSM-04-2022-0122 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Virtual reality through the customer journey : framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Andreassen, Tor W.; Sigurdsson, Valdimar; Smith, Dale L.G.Journal of retailing and consumer services2020 / art. 102056 https://doi.org/10.1016/j.jretconser.2020.102056 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Visitors' destination brand engagement's effect on co-creation : an empirical studyRather, Raouf Ahmad; Hollebeek, Linda Desiree; Smith, Dale L.G.; Kukk, Jana; Ghasemi-Marzbali, AliThe Routledge Companion to Corporate Branding2022 / 17 p https://doi.org/10.4324/9781003035749