"My agent will not let me talk to the general" : software agents as a tool against Internet scamsNorta, Alexander; Nyman-Metcalf, Katrin Merike; Othman, Anis Ben; Rull, AddiThe future of law and eTechnologies2016 / p. 11-44 : ill http://dx.doi.org/10.1007/978-3-319-26896-5_2 http://www.ester.ee/record=b4601923*est