Beyond the Big Five : the effect of machiavellian, narcissistic, and psychopathic personality traits on stakeholder engagementHollebeek, Linda Desiree; Sprott, David E.; Riisalu, ReinPsychology & Marketing2022 / p. 1230-1243 https://doi.org/10.1002/mar.21647 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Boosting app-based mobile financial services engagement in B2B subsistence marketplaces : The roles of marketing strategy and app designFerdous, Ahmed Shahriar; Akareem, Husain Salilul; Viswanathan, Madhu; Hollebeek, Linda Desiree; Ringer, AllisonIndustrial Marketing Management2024 / p. 147-161 https://doi.org/10.1016/j.indmarman.2024.04.014

Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal pronenessLuo, Xi; Cheah, Jun-Hwa; Hollebeek, Linda Desiree; Lim, Xin-JeanJournal of retailing and consumer services2024 / art. 103644 https://doi.org/10.1016/j.jretconser.2023.103644

Brand engagement and experience in online servicesKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rahman, ZillurJournal of services marketing2020 / p. 163−175 https://doi.org/10.1108/JSM-03-2019-0106 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Brand love and customer brand engagement for masstige : a cross-cultural perspectiveShahid, Shadma; Husain, Rehan; Islam, Jamid Ul; Hollebeek, Linda DesireeJournal of Product & Brand Management2025 / 17 p https://doi.org/10.1108/JPBM-07-2024-5370

Charting the intellectual structure of customer experience researchKumar, Prashant; Hollebeek, Linda Desiree; Kar, Arpan Kumar; Kukk, JanaMarketing Intelligence & Planning2023 / p. 31-47 https://doi.org/10.1108/MIP-05-2022-0185 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Cocreated brand value : theoretical model and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Hammedi, Wafa; Arvola, ReneJournal of Brand Management2021 / p. 413-428 https://doi.org/10.1057/s41262-021-00235-9 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Co-creation of intangible brand assets : an integrative S-D logicorganic view of brand-based conceptual frameworkSaha, Victor; Venkatesh, Mani; Goyal, Praveen; Hollebeek, Linda DesireeResearch Handbook on Brand Co-creation : Theory, Practice, and Ethical Implications2022 / p. 80-89 https://doi.org/10.4337/9781839105425

Consumer engagement with self-driving cars : a theory of planned behavior-informed perspectiveHollebeek, Linda Desiree; Menidjel, Choukri; Itani, Omar S.; Clark, Moira K.; Sigurdsson, ValdimarAsia Pacific Journal of Marketing and Logistics2023 / p. 2029-2046 https://doi.org/10.1108/APJML-08-2022-0654 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Consumer engagement, stress, and conservation of resources theory: a review, conceptual development, and future research agendaHollebeek, Linda Desiree; Hammedi, Wafa; Sürott, David E.Psychology and Marketing2023 / p. 926-937 https://doi.org/10.1002/mar.21807 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Consumers’ health-locus-of-control and social distancing in pandemic-based e-tailing servicesItani, Omar S.; Hollebeek, Linda DesireeJournal of services marketing2021 / p. 1073-1091 : ill https://www.emerald.com/insight/content/doi/10.1108/JSM-10-2020-0410/full/html Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Consumers’ online brand-related misinformation engagement : a weapons of influence perspectiveHollebeek, Linda Desiree; Parts, Oliver; Urbonavicius, Sigitas; Riisalu, Rein; Adomaviciute-Sakalauske, Karina; Jansson, JohanJournal of strategic marketing2024 / p. 1415-1434 https://doi.org/10.1080/0965254X.2024.2380657

Consumers’ smartphone addiction : Impact of engagement and app type on wellbeingMoriuchi, Emi; Hollebeek, Linda Desiree; Lim, Weng MarcJournal of Business Research2025 / art. 115379 https://doi.org/10.1016/j.jbusres.2025.115379

Consumers’ technology-facilitated brand engagement and wellbeing : positivist TAM/PERMA- vs. consumer culture theory perspectivesHollebeek, Linda Desiree; Belk, RussellInternational Journal of Research in Marketing2021 / p. 387-401 https://doi.org/10.1016/j.ijresmar.2021.03.001 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Consumers’ willingness to disclose their personal data in e-commerce: A reciprocity-based social exchange perspectiveDegutis, Mindaugas; Urbonavičius, Sigitas; Hollebeek, Linda Desiree; Anselmsson, JohanJournal of retailing and consumer services2023 / art. 103385 https://doi.org/10.1016/j.jretconser.2023.103385 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Crafting conceptual proposition-based contributions: The 7C frameworkHollebeek, Linda Desiree; Srivastava, Rajendra K.; Clark, Moira K.; Urbonavicius, Sigitas; Lim, Weng MarcPsychology and Marketing2024 / 16 p https://doi.org/10.1002/mar.22055

Customer brand engagement during service lockdownHollebeek, Linda Desiree; Smith, Dale L.G.; Kasabov, Edward; Hammedi, Wafa; Warlow, Alexander; Clark, Moira K.Journal of services marketing2021 / p. 201-209 https://doi.org/10.1108/JSM-05-2020-0199 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customer engagement design in industrial innovationHollebeek, Linda Desiree; Keeling, Debbie Isobel; de Ruyter, KoIndustrial Marketing Management2022 / p. 83-89 https://doi.org/10.1016/j.indmarman.2022.07.010 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customer engagement in emerging markets : framework and propositionsHollebeek, Linda Desiree; Muniz-Martinez, Norberto; Clark, Moira K.; Simanaviciute, Agne; Letukyte, NedaOrganizations and Markets in Emerging Economies2022 / p. 284-299 https://doi.org/10.15388/omee.2022.13.80 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customer engagement in evolving technological environments : synopsis and guiding propositionsHollebeek, Linda Desiree; Sprott, David E.; Andreassen, Tor W.European Journal of Marketing2019 / p. 2018-2023 https://doi.org/10.1108/EJM-09-2019-970 Journal metrics at Scopus Aricle at Scopus Journal metrics at WOS Article metrics at WOS

Customer engagement in the service context : An empirical investigation of the construct, its antecedents and consequencesIslam, Jamid Ul; Hollebeek, Linda Desiree; Rahman, ZillurJournal of retailing and consumer services2019 / p. 277-285 https://doi.org/10.1016/j.jretconser.2019.05.018 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customer experience and commitment in retailing : does customer age matter?Khan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Riivits-Arkonsuo, IiviJournal of Retailing and Consumer Services2020 / Art. nr. 102219 https://doi.org/10.1016/j.jretconser.2020.102219 Journal metrics at WOS Article at Scopus Journal metrics at WOS Article at WOS

Customer journey value : a conceptual frameworkHollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, Valdimar; Arvola, Rene; Clark, Moira K.Journal of creating value2023 / p. 8-26 https://doi.org/10.1177/23949643231157155 Journal metrics at Scopus Article at Scopus Article at WOS

Customer value, customer engagement, and customer-based brand equity in the context of a digital payment appBapat, Dhananjay; Hollebeek, Linda DesireeMarketing Intelligence & Planning2023 / p. 837 - 853 https://doi.org/10.1108/MIP-09-2022-0417 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Customers’ service-related engagement, experience, and behavioral intent: moderating role of ageRather, Raouf Ahmad; Hollebeek, Linda DesireeJournal of retailing and consumer services2021 / art. 102453, 10 p https://doi.org/10.1016/j.jretconser.2021.102453 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Demystifying consumer digital cocreated value : social presence theory-informed framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Macky, KeithRecherche et applications en marketing2021 / p. 24-42 https://doi.org/10.1177%2F2051570720961986 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and ImplicationsHollebeek, Linda Desiree; Macky, KeithJournal of interactive marketing2019 / p. 27−41 https://doi.org/10.1016/j.intmar.2018.07.003

The effect of consumers' affective engagement on their personal data disclosure on social mediaUrbonavicius, Sigitas; Hollebeek, Linda Desiree; Simanavičiute, AgneJournal of Consumer Behaviour2025 / 28 p https://doi.org/10.1002/cb.2481

The effect of customers' brand experience on brand evangelism : The case of luxury hotelsPurohit, Sonal; Hollebeek, Linda Desiree; Das, Manish; Sigurdsson, ValdimarTourism management perspectives2023 / art. 101092 https://doi.org/10.1016/j.tmp.2023.101092

The effects of consumer esports videogame engagement on consumption behaviorsAbbasi, Amir Zaib; Asif, Muhammad; Hollebeek, Linda Desiree; Islam, Jamid Ul; Ting, Ding Hooi; Rehman, UmairJournal of Product and Brand Management2021 / p. 1194 - 1211 https://doi.org/10.1108/JPBM-04-2020-2839 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Engagement and value cocreation within a multi-stakeholder service ecosystemViglia, Giampaolo; Pera, Rebecca; Dyussembayeva, Shynar; Mifsud, Matthieu; Hollebeek, Linda DesireeJournal of Business Research2023 / art. 113584 https://doi.org/10.1016/j.jbusres.2022.113584 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further researchHollebeek, Linda Desiree; Menidjel, Choukri; Sarstedt, Marko; Jansson, Johan; Urbonavicius, SigitasPsychology and Marketing2024 / art. 1326454, 19 p https://doi.org/10.1002/mar.21957

Engaging with (vs. avoiding) personalized advertising on social mediaLoureiro, Sandra Maria Correia; Hollebeek, Linda Desiree; Rather, Raouf Ahmad; Ruivo, Luis; Kaljund, Kristel; Guerreiro, JoaoJournal of marketing communications2023 https://doi.org/10.1080/13527266.2023.2289044 Journal metrics at Scopus Article at Scopus

Enhancing brand equity through sublime experience: The mediating role of consumers' branded content engagementWaqas, Muhammad; Wajid, Nauman; Khan, Muhammad Ali; Hollebeek, Linda Desiree; Urbonavicius, SigitasJournal of Consumer Behaviour2025 / 17 p https://doi.org/10.1002/cb.70002

Ethnicity's effect on social media-based comment intention : comparing minority and majority consumersBozkurt, Siddik; Gligor, David; Hollebeek, Linda DesireePsychology and Marketing2021 / p. 1895-1910 https://doi.org/10.1002/mar.21549 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Experiential marketing for tourism destinationsRather, Raouf Ahmad; Hollebeek, Linda DesireeThe Routledge Handbook of Tourism Experience Management and Marketing2020 / 12 p https://doi.org/10.4324/9780429203916

Exploring a customer engagement spillover effect on social media: the moderating role of customer conscientiousnessHollebeek, Linda Desiree; Kulikovskaja, Viktorija; Hubert, Marco; Grunert, Klaus G.Internet research2023 / p. 1573-1596 https://doi.org/10.1108/INTR-08-2021-0619 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Exploring and validating social identification and social exchange-based drivers of hospitality customer loyaltyRather, Raouf Ahmad; Hollebeek, Linda DesireeInternational journal of contemporary hospitality management2019 / p. 1432-1451 https://doi.org/10.1108/IJCHM-10-2017-0627 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Exploring customer engagement in the product vs. service contextBehnam, Mohsen; Hollebeek, Linda Desiree; Clark, Moira K.; Farabi, RezaJournal of retailing and consumer services2021 / art. 102456, 9 p https://doi.org/10.1016/j.jretconser.2021.102456 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Exploring purchase intention in metaverse retailing : insights from an automotive platformZhang, Haowei; Lv, Yang; Zhang, Justin Zuopeng; Hollebeek, Linda Desiree; Behl, Abhishek; Urbonavicius, SigitasJournal of retailing and consumer services2025 / art. 104144 https://doi.org/10.1016/j.jretconser.2024.104144

Family firms and bribe payments in developing countries : The moderating role of social capitalGaganis, Chrysovalantis; Pasiouras, Fotios; Roubaud, David; Hollebeek, Linda DesireeJournal of business ethics2025 / 22 p https://doi.org/10.1007/s10551-025-05950-w

Fifteen years of customer engagement research : a bibliometric and network analysisHollebeek, Linda Desiree; Sharma, Bhupesh; Pandey, Ritesh; Sanyal, Priyavrat; Clark, Moira K.Journal of Product & Brand Management2022 / p. 293-309 https://doi.org/10.1108/JPBM-01-2021-3301 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

First-time versus repeat tourism customer engagement, experience, and value co-creation: An empirical investigationRather, Raouf Ahmad; Hollebeek, Linda Desiree; Rasoolimanesh, S. MostafaJournal of travel research2021 / p. 549-564 https://doi.org/10.1177/0047287521997572 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Friend or foe? Customer engagement’s value-based effects on fellow customers and the firmClark, Moira K.; Lages, Cristiana R.; Hollebeek, Linda DesireeJournal of Business Research2020 / p. 549-556 https://doi.org/10.1016/j.jbusres.2020.03.011 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directionsHollebeek, Linda Desiree; Kumar, Virender; Srivastava, Rajendra K.Journal of Service Research2022 / p. 328-343 https://doi.org/10.1177/1094670520977680 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Game on! How gamified loyalty programs boost customer engagement valueHollebeek, Linda Desiree; Das, Kallol; Shukla, YupalInternational journal of information management2021 / art. 102308, 10 p. : ill https://doi.org/10.1016/j.ijinfomgt.2021.102308 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Generative artificial intelligence (GenAI) revolution: A deep dive into GenAI adoptionKumar, Aman; Shankar, Amit; Hollebeek, Linda Desiree; Behl, Abhishek; Lim, Weng MarcJournal of Business Research2025 / art. 115160 https://doi.org/10.1016/j.jbusres.2024.115160

Guest editorialHollebeek, Linda Desiree; Sprott, David E.; Andreassen, Tor W.European Journal of Marketing2019 / p. 1665-1670 https://doi.org/10.1108/EJM-09-2019-969 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Guidelines for theory selection : The IMPACT frameworkHollebeek, Linda Desiree; Kumar, V; Srivastava, Rajendra K.; Lim, Weng Marc; Urbonavicius, SigitasPsychology and marketing2025 / vol. 18 https://doi.org/10.1002/mar.70009

Hallmarks and potential pitfalls of customer- and consumer engagement scales: A systematic reviewHollebeek, Linda Desiree; Sarstedt, Marko; Menidjel, Choukri; Sprott, David E.; Urbonavicius, SigitasPsychology & Marketing2023 / p. 1074 - 1088 https://doi.org/10.1002/mar.21797 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Handbook of research on customer engagement2019 https://www.ester.ee/record=b5290824*est https://doi.org/10.4337/9781788114899

Hedonic consumption experience in videogaming : A multidimensional perspectiveHollebeek, Linda Desiree; Abbasi, Amir Zaib; Schultz, Carsten D.; Ting, Ding Hooi; Sigurdsson, ValdimarJournal of Retailing and Consumer Services2022 / Art. 102892 https://doi.org/10.1016/j.jretconser.2021.102892 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

In-game content purchase motivations (IGCPMs) : Conceptualization, scale development, and validationHussain, Ali; Hollebeek, Linda Desiree; Marder, Ben; Ting, Ding HooiInformation and management2025 / art. 104207 https://doi.org/10.1016/j.im.2025.104207

Introduction to the handbook of research on customer engagementHollebeek, Linda Desiree; Sprott, David E.Handbook of research on customer engagement2019 / p. 1-3 https://www.ester.ee/record=b5290824*est https://doi.org/10.4337/9781788114899.00005

The invisible leash: when human brands hijack corporate brands' consumer relationshipsGiertz, Johann N.; Hollebeek, Linda Desiree; Weiger, Welf Hermann; Hammerschmidt, MaikJournal of Service Management2022 / p. 485-495 https://doi.org/10.1108/JOSM-06-2021-0211 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Leveraging social media advertising to foster female consumers’ empowerment and engagement: The role of regulatory modeSeptianto, Felix; Mathmann, Frank; Hollebeek, Linda Desiree; Higgins, E. ToryJournal of Advertising2023 / p. 688 - 705 https://doi.org/10.1080/00913367.2023.2255251 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Light at the end of the tunnel : Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19Itani, Omar S.; Hollebeek, Linda DesireeTourism Management2021 / art. 104290 https://doi.org/10.1016/j.tourman.2021.104290 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intentionKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rather, Raouf Ahmad; Shahid, Shadma; Sigurdsson, ValdimarJournal of Marketing Management2023 / p. 275-297 https://doi.org/10.1080/0267257X.2022.2106290 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Moving the stakeholder journey forwardHollebeek, Linda Desiree; Kumar, Viswanathan; Srivastava, Rajendra K.; Clark, Moira K.Journal of the academy of marketing science2023 / p. 23-49 https://doi.org/10.1007/s11747-022-00878-3 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Online content creators’ and viewers’ interdependent journeysHollebeek, Linda Desiree; Anselmsson, Johan; Adomaviciute-Sakalauske, Karina; Krumm, Kristo; Jansson, Johan; Wait, Marius; Ooi, Beewah; Riivits-Arkonsuo, Iivi; Lubbe, IsoldeServices marketing quarterly2024 / p. 296-318 https://doi.org/10.1080/15332969.2024.2364128

Personality-based consumer engagement styles : conceptualization, research propositions and implicationsHollebeek, Linda Desiree; Islam, Jamid Ul; Macky, KeithHandbook of research on customer engagement2019 / p. 224-244 https://doi.org/10.4337/9781788114899.00017 https://www.ester.ee/record=b5290824*est

Player- and spectator-engagement and co-creation in e-sports gaming events during and post-COVID-19Berndt, Adele; Hollebeek, Linda Desiree; Kaljund, Kristel; Rather, Raouf AhmadBrand co-creation tourism research : contemporary issues and challenges2023 / p. 139-158 https://www.appleacademicpress.com/brand-co-creation-tourism-research-contemporary-issues-and-challenges/9781774912515 https://www.ester.ee/record=b5602689*est https://doi.org/10.1201/9781003336228-8

Positively and negatively valenced customer engagement : the constructs and their organizational consequencesMarbach, Julia; Borghei Razavi, Niloofar; Lages, Cristiana R.; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 291–310 : ill https://doi.org/10.4337/9781788114899.00021 https://www.ester.ee/record=b5290824*est

Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientationNik Bakhsh, Naghmeh; Hollebeek, Linda Desiree; Riivits-Arkonsuo, Iivi; Clark, Moira K.; Casas, RamunasOrganizations and Markets in Emerging Economies2023 / p. 260-285 https://doi.org/10.15388/omee.2023.14.92 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Rise of the machines? Customer engagement in automated service interactionsHollebeek, Linda Desiree; Sprott, David E.; Brady, Michael K.Journal of Service Research2021 / p. 3−8 https://doi.org/10.1177/1094670520975110 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Role of AI in enhancing customer engagement, loyalty and loyalty programme performanceMenidjel, Choukri; Hollebeek, Linda Desiree; Leppiman, Anu; Riivits-Arkonsuo, IiviHandbook of Research on Customer Loyalty2022 / p. 316-331 https://doi.org/10.4337/9781800371637.00032

The role of consumer speech acts in brand activism: A transformative advertising perspectiveFletcher-Brown, Judith; Middleton, Karen; Thompson-Whiteside, Helen; Turnbull, Sarah; Tuan, Annamaria; Hollebeek, Linda DesireeJournal of Advertising2023 / 20 p https://doi.org/10.1080/00913367.2023.2288828 Journal metrics at Scopus Article at Scopus Journal metrics at WOS

The role of customer experience in the perceived value–word-of-mouth relationshipKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda DesireeJournal of services marketing2022 / p. 364-378 : ill https://doi.org/10.1108/JSM-11-2020-0447 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The role of recommender systems in fostering consumers' long-term platform engagementMaslowska, Ewa; Malthouse, Edward C.; Hollebeek, Linda DesireeJournal of Service Management2022 / p. 721-732 https://doi.org/10.1108/JOSM-12-2021-0487 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

S-D logic-informed customer engagement: integrative framework, revised fundamental propositions, and application to CRMHollebeek, Linda Desiree; Srivastava, Rajendra K.; Chen, TomJournal of the academy of marketing science2019 / p. 161−185 https://doi.org/10.1007/s11747-016-0494-5

Service innovativeness and tourism customer outcomesHollebeek, Linda Desiree; Rather, Raouf AhmadInternational journal of contemporary hospitality management2019 / p. 4227-4246 : ill https://doi.org/10.1108/IJCHM-03-2018-0256 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Service recovery for deaf and hard of hearing customers : A transformative service research perspectiveMoriuchi, Emi; Hollebeek, Linda Desiree; Sigurdsson, ValdimarServices marketing quarterly2025 / 30 p. https://doi.org/10.1080/15332969.2025.2537540

Shaping customer brand loyalty during the pandemic : The role of brand credibility, value congruence, experience, identification, and engagementRather, Raouf Ahmad; Hollebeek, Linda Desiree; Vo-Thanh, Tan; Ramkissoon, Haywantee; Leppiman, Anu; Smith, Dale L.G.Journal of Consumer Behaviour2022 / p. 1175-1189 https://doi.org/10.1002/cb.2070 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Smart service value: Conceptualization, scale development, and validation in the retailing contextRoy, Sanjit K.; Singh, Gaganpreet; Hollebeek, Linda Desiree; Shabnam, Saadia; Japutra, Arnold; van Doorn, Sebastian; Ray, Subhasis; Appio, Francesco PaoloTechnovation2024 / art. 103097 https://doi.org/10.1016/j.technovation.2024.103097

Social influence and stakeholder engagement behavior conformity, compliance, and reactanceHollebeek, Linda Desiree; Sprott, David E.; Sigurdsson, Valdimar; Clark, Moira K.Psychology and Marketing2022 / p. 90-100 https://doi.org/10.1002/mar.21577 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigationSo, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda DesireePsychology and Marketing2024 / 17 p https://doi.org/10.1002/mar.21999

Special Issue : Engaging Customers in an Evolving Technological Environment. European Journal of Marketing2019 https://www.emerald.com/insight/publication/issn/0309-0566/vol/53/iss/9

Stakeholder engagement and business model innovation valueHollebeek, Linda Desiree; Urbonavicius, Sigitas; Parts, OliverThe service industries journal2022 / p. 42-58 https://doi.org/10.1080/02642069.2022.2026334 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Temporality of customer engagement in service innovation : a theoretical modelKarahasanovic, Amela; Hollebeek, Linda Desiree; Chasanidou, Dimitra; Gurau, CalinHandbook of research on customer engagement2019 / p. 376–390 : ill https://doi.org/10.4337/9781788114899

The effect of consumer values on engagement and behavioral intent : moderating role of ageKautish, Pradeep; Hollebeek, Linda Desiree; Khare, Arpita; Rather, Raouf AhmadManaging Disruptions in Business : Causes, Conflicts, and Control2022 / p. 263-289 https://doi.org/10.1007/978-3-030-79709-6_14

The effect of consumer-perceived COVID-19 ad value on health-protective behavior: Mediating role of engagementRafeh, Mir Abdur; Abbasi, Amir Zaib; Hollebeek, Linda Desiree; Ali, Muhammad Asghar; Ting, Ding HooiHealth marketing quarterly2024 / 32 p https://doi.org/10.1080/07359683.2024.2355378

The effect of social commerce attributes on customer engagement: an empirical investigationBusalim, Abdelsalam; Hollebeek, Linda Desiree; Lynn, TheoInternet research2023 / p. 187-214 https://doi.org/10.1108/INTR-03-2022-0165 Journal metrics at Scopus Article at scopus Journal metrics at WOS Article at WOS

The role of brand community identification and reward on consumer brand engagement and brand loyalty in virtual brand communitiesKaur, Harsandaldeep; Paruthi, Mandakini; Islam, Jamid Ul; Hollebeek, Linda DesireeTelematics and informatics2020 / art. 101321, 11 p. . ill https://doi.org/10.1016/j.tele.2019.101321 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

The role of consumer engagement in recovering online service failures : an application of service-dominant logicIslam, Jamid Ul; Rahman, Zillur; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 456-469 : ill https://doi.org/10.4337/9781788114899.00030

Tourism-based customer engagement : the construct, antecedents, and consequencesRather, Raouf Ahmad; Hollebeek, Linda Desiree; Islam, Jamid UlThe service industries journal2019 / p. 519-540 https://doi.org/10.1080/02642069.2019.1570154 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Tourists’ perceived travel risk, desire to travel, travel engagement, and subjective wellbeing: the moderating role of emotion regulationRather, Raouf Ahmad; Hollebeek, Linda Desiree; Wait, Marius; Khan, ImranCurrent Issues in Tourism2025 / p. 1 - 21 https://doi.org/10.1080/13683500.2024.2435420

Understanding the effects of firms' unresponsiveness on social media toward customer feedback on customers' engagement : the impact of ethnicityBozkurt, Siddik; Gligor, David; Hollebeek, Linda Desiree; Sumlin, CameronJournal of research in interactive marketing2025 / p. 59-75 https://doi.org/10.1108/JRIM-09-2023-0317

Unravelling the customer journey: A conceptual framework and research agendaMele, Cristina; Hollebeek, Linda Desiree; Di Bernardo, Irene; Russo Spena, TizianaTechnological forecasting and social change2025 / art. 123916 https://doi.org/10.1016/j.techfore.2024.123916

Using augmented reality to strengthen consumer/brand relationships: The case of luxury brandsArya, Vikas; Sethi, Deepa; Hollebeek, Linda DesireeJournal of Consumer Behaviour2024 / 17 p https://doi.org/10.1002/cb.2419

Using machine learning to develop customer insights from user-generated contentMustak, Mekhail; Hallikainen, Heli; Laukkanen, Tommi; Ple, Loïc; Hollebeek, Linda Desiree; Aleem, MajidJournal of retailing and consumer services2024 / art. 104034 https://doi.org/10.1016/j.jretconser.2024.104034

When gamification backfires : the impact of perceived justice on online community contributionsLeclercq, Thomas; Poncin, Ingrid; Hammedi, Wafa; Kullak, Aureliane; Hollebeek, Linda DesireeJournal of Marketing Management2020 / p. 550-577 https://doi.org/10.1080/0267257X.2020.1736604 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communicationDahrouj, Rasha; Itani, Omar S.; Hollebeek, Linda Desiree; Eslami, Hossein; Kassar, Abdul-NasserJournal of retailing and consumer services2025 / art. 104230 https://doi.org/10.1016/j.jretconser.2025.104230

Why switch? The role of customer variety-seeking and engagement in driving service switching intentionMenidjel, Choukri; Hollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, ValdimarJournal of services marketing2023 / p. 592-605 https://doi.org/10.1108/JSM-04-2022-0122 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Videogames-as-a-service : converting freemium- to paying-users through pop-up advertisement valueHussain, Ali; Abbasi, Amir Zaib; Hollebeek, Linda Desiree; Schultz, Carsten D.; Ting, Ding Hooi; Wilson, BradleyJournal of services marketing2022 / p. 398–415 : ill https://doi.org/10.1108/JSM-05-2020-0164 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Virtual reality through the customer journey : framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Andreassen, Tor W.; Sigurdsson, Valdimar; Smith, Dale L.G.Journal of retailing and consumer services2020 / art. 102056 https://doi.org/10.1016/j.jretconser.2020.102056 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Visitors' destination brand engagement's effect on co-creation : an empirical studyRather, Raouf Ahmad; Hollebeek, Linda Desiree; Smith, Dale L.G.; Kukk, Jana; Ghasemi-Marzbali, AliThe Routledge Companion to Corporate Branding2022 / 17 p https://doi.org/10.4324/9781003035749