Maturity Model for Automatization of Service Provision and Decision-Making Processes in MunicipalitiesPappel, Ingmar; Gelashvili, Teona; Pappel, IngridProceedings of Sixth International Congress on Information and Communication Technology2022 / p. 399-409 : ill https://doi.org/10.1007/978-981-16-1781-2_37 Conference proceedings at Scopus Article at Scopus