Enhancing public e-service delivery : recognizing and meeting user needs of youngsters in EstoniaRuus, Marili; Pappel, Ingrid; Tsap, Valentyna; Draheim, DirkDigital Transformation and Global Society : 4th International Conference, DTGS 2019, St. Petersburg, Russia, June 19–21, 2019 : Revised Selected Papers2019 / p. 29-40 https://doi.org/10.1007/978-3-030-37858-5_3 Conference proceedings at Scopus Article at Scopus