The use of AI in public services : results from a preliminary mapping across the EUMisuraca, Gianluca; Noordt, Colin Pascal van; Boukli, AnysProceedings of the 13th International Conference on Theory and Practice of Electronic Governance : ICEGOV 2020, 23-25 September, 2020 : Online Conference2020 / p. 90-99 https://doi.org/10.1145/3428502.3428513 Conference Proceedings at Scopus Article at Scopus