AI readiness assessment for Data-driven Public Service Projects : change management and human elements of procurementDreyling III, Richard Michael; Erlenheim, Regina; Tammet, Tanel; Pappel, IngridHuman factors, business management and society : proceedings of the 14th AHFE International Conference on Applied Human Factors and Ergonomics : San Francisco Marriott Marquis, California, USA, July 20-24, 2023. Vol. 972023 / p. 178–187 : ill https://doi.org/10.54941/ahfe1003894

An artificial intelligence maturity model for the public sector : a design science approachDreyling III, Richard Michael; Lemmik, Juhani; Tammet, Tanel; Pappel, IngridTalTech journal of European studies2024 / p. 217-239 https://doi.org/10.2478/bjes-2024-0023 https://www.ester.ee/record=b5290032*est

Artificial intelligence use in e-Government services : a systematic interdisciplinary literature reviewDreyling III, Richard Michael; Tammet, Tanel; Pappel, IngridFuture Data and Security Engineering : Big Data, Security and Privacy, Smart City and Industry 4.0 Applications : 9th International Conference, FDSE 2022, Ho Chi Minh City, Vietnam, November 23-25, 2022 : proceedings2022 / p. 547-559 https://doi.org/10.1007/978-981-19-8069-5_37 Conference proceedings at Scopus Article at Scopus Article at WOS

Capacity building in government : towards developing a standard for a functional specialist in AI for public servicesLabanava, Alena; Dreyling III, Richard Michael; Mortati, Marzia; Liiv, Innar; Pappel, IngridFuture Data and Security Engineering : Big Data, Security and Privacy, Smart City and Industry 4.0 Applications : 9th International Conference, FDSE 2022, Ho Chi Minh City, Vietnam, November 23-25, 2022 : proceedings2022 / p. 503-516 https://doi.org/10.1007/978-981-19-8069-5_34 Conference proceedings at Scopus Article at Scopus Article at WOS

Challenges and implications of the WHO’s digital cross-border COVID-19 vaccine passport recognition pilotJackson, Eric Blake; Dreyling III, Richard Michael; Pappel, Ingrid2021 Eighth International Conference on eDemocracy and eGovernment (ICEDEG) : Quito, Ecuador, 28-30 July 20212021 / p. 88-94 https://doi.org//10.1109/ICEDEG52154.2021.9530954

Challenges of generative AI chatbots in public services - an integrative reviewDreyling III, Richard Michael; Koppel, Tarmo; Tammet, Tanel; Pappel, IngridSSRN2024 / 11 p http://dx.doi.org/10.2139/ssrn.4850714

Cyber security risk analysis for a virtual assistant G2C digital service using FAIR modelDreyling III, Richard Michael; Jackson, Eric Blake; Pappel, Ingrid2021 Eighth International Conference on eDemocracy & eGovernment (ICEDEG) : Quito, Ecuador, 28-30 July 20212021 / p. 33-40 https://doi.org/10.1109/ICEDEG52154.2021.9530938

Digital transformation : artificial intelligence enablement in public services = Digisiire ja tehisintellekti rakenduseeldused avalikes teenustesDreyling III, Richard Michael2024 https://www.ester.ee/record=b5701422*est https://doi.org/10.23658/taltech.48/2024 https://digikogu.taltech.ee/et/Item/8f544e79-b898-426c-a008-9f6f352d44bb

Digital transformation insights from an AI solution in search of a problemDreyling III, Richard Michael; Tammet, Tanel; Pappel, IngridFuture Data and Security Engineering. Big Data, Security and Privacy, Smart City and Industry 4.0 Applications : 10th International Conference, FDSE 2023, Da Nang, Vietnam, November 22–24, 2023 : proceedings2023 / p. 341 - 351 https://doi.org/10.1007/978-981-99-8296-7_24 Conference Proceedings at Scopus Article at Scopus

A historical analysis on interoperability in Estonian data exchange architecture : perspectives from the past and for the futureJackson, Eric Blake; Dreyling III, Richard Michael; Pappel, IngridICEGOV '21: Proceedings of the 14th International Conference on Theory and Practice of Electronic Governance2021 / p. 111-116 https://doi.org/10.1145/3494193.3494209 Conference Proceedings at Scopus Article at Scopus Article at WOS

Navigating the AI Maze : lessons from Estonia's Bürokratt on public sector AI digital transformationDreyling III, Richard Michael; McBride, Keegan David Braun; Tammet, Tanel; Pappel, IngridSSRN2024 / 14 p https://doi.org//10.2139/ssrn.4850696

Social, legal, and technical considerations for machine learning and artificial intelligence systems in governmentDreyling III, Richard Michael; Jackson, Eric Blake; Tammet, Tanel; Labanava, Alena; Pappel, IngridProceedings of the 23rd International Conference on Enterprise Information Systems ; vol. 12021 / p. 701-708 https://doi.org/10.5220/0010452907010708

Technology push in AI-enabled services : how to master technology integration in case of BürokrattDreyling III, Richard Michael; Tammet, Tanel; Pappel, IngridSN computer science2024 / art. 738 https://doi.org/10.1007/s42979-024-03064-0 Journal metrics at Scopus Article at Scopus