Business satisfaction with e-government services in Baltic Sea regionKindel, Kristiina; Ritso, Valter; Venesaar, UrveDatabases and information systems VIII : selected papers from the Eleventh International Baltic Conference, DB&IS 20142014 / p. 217-230 : ill https://doi.org/10.3233/978-1-61499-458-9-217 Conference proceedings at Scopus Article at Scopus Article at WOS