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journal article
Understanding the effects of firms' unresponsiveness on social media toward customer feedback on customers' engagement : the impact of ethnicity
Bozkurt, Siddik
;
Gligor, David
;
Hollebeek, Linda Desiree
;
Sumlin, Cameron
Journal of research in interactive marketing
2025
/
p. 59-75
https://doi.org/10.1108/JRIM-09-2023-0317
journal article
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keyword
25
1.
perceived discrimination
2.
age discrimination
3.
discrimination
4.
geo-discrimination
5.
power of discrimination
6.
price discrimination
7.
consumer-perceived power
8.
Consumer-perceived value (CPV)
9.
perceived behavioral control
10.
perceived customer value theory
11.
perceived cyber risks and threats
12.
perceived environmental changes
13.
perceived environmental uncertainty (PEU)
14.
perceived future experience
15.
perceived general self-efficacy
16.
perceived health
17.
perceived justice
18.
perceived personalization
19.
perceived risk
20.
perceived safety
21.
perceived stress
22.
perceived team effectiveness
23.
perceived usefulness
24.
perceived value of an innovation
25.
tourists’ perceived travel risk
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