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• Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal pronenessLuo, Xi; Cheah, Jun-Hwa; Hollebeek, Linda Desiree; Lim, Xin-JeanJournal of retailing and consumer services2024 / art. 103644 https://doi.org/10.1016/j.jretconser.2023.103644
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• Customer orientation at a higher educational institution: the perspective of undergraduate business students in Estonia = Kliendiorientatsioon Eestis kõrghariduses ärialast haridust omandavate bakalaureusetudengite vaatenurgastKoris, Riina2014 https://www.ester.ee/record=b4412647*est
• Customer value, customer engagement, and customer-based brand equity in the context of a digital payment appBapat, Dhananjay; Hollebeek, Linda DesireeMarketing Intelligence & Planning2023 / p. 837 - 853 https://doi.org/10.1108/MIP-09-2022-0417 https://www.scopus.com/sourceid/144670 https://www.scopus.com/record/display.uri?eid=2-s2.0-85168151652&origin=inward&txGid=170b513f963e2594ea4322640d2986c3 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=MARK%20INTELL%20PLAN&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:001048824500001
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• Exploring customer engagement in the product vs. service contextBehnam, Mohsen; Hollebeek, Linda Desiree; Clark, Moira K.; Farabi, RezaJournal of retailing and consumer services2021 / art. 102456, 9 p https://doi.org/10.1016/j.jretconser.2021.102456 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099615446&origin=inward&txGid=5a7d6b3fcad9aea59928b75879819f4a https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000632439400006
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• Game on! How gamified loyalty programs boost customer engagement valueHollebeek, Linda Desiree; Das, Kallol; Shukla, YupalInternational journal of information management2021 / art. 102308, 10 p. : ill https://doi.org/10.1016/j.ijinfomgt.2021.102308 https://www.scopus.com/sourceid/15631 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099616185&origin=inward&txGid=c74744df4ceea458d973aae4eeaeca10 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=INT%20J%20INFORM%20MANAGE&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000704367600002
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• Personality-based consumer engagement styles : conceptualization, research propositions and implicationsHollebeek, Linda Desiree; Islam, Jamid Ul; Macky, KeithHandbook of research on customer engagement2019 / p. 224-244 https://doi.org/10.4337/9781788114899.00017 https://www.ester.ee/record=b5290824*est
• Positively and negatively valenced customer engagement : the constructs and their organizational consequencesMarbach, Julia; Borghei Razavi, Niloofar; Lages, Cristiana R.; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 291–310 : ill https://doi.org/10.4337/9781788114899.00021 https://www.ester.ee/record=b5290824*est
• Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientationNik Bakhsh, Naghmeh; Hollebeek, Linda Desiree; Riivits-Arkonsuo, Iivi; Clark, Moira K.; Casas, RamunasOrganizations and Markets in Emerging Economies2023 / p. 260-285 https://doi.org/10.15388/omee.2023.14.92 https://www.scopus.com/sourceid/21100787535 https://www.scopus.com/record/display.uri?eid=2-s2.0-85166907369&origin=inward&txGid=6c84499834e6ab20ecb075ba8bb402dd https://jcr.clarivate.com/jcr-jp/journal-profile?journal=ORGAN%20MARKET%20EMERG%20E&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:001043423800003
• Rise of the machines? Customer engagement in automated service interactionsHollebeek, Linda Desiree; Sprott, David E.; Brady, Michael K.Journal of Service Research2021 / p. 3−8 https://doi.org/10.1177/1094670520975110 https://www.scopus.com/sourceid/144974 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099452699&origin=inward&txGid=2bfd47d36c8ff094285523edf744a072 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20RES-US&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000607389500001
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• S-D logic-informed customer engagement: integrative framework, revised fundamental propositions, and application to CRMHollebeek, Linda Desiree; Srivastava, Rajendra K.; Chen, TomJournal of the academy of marketing science2019 / p. 161−185 https://doi.org/10.1007/s11747-016-0494-5
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• Temporality of customer engagement in service innovation : a theoretical modelKarahasanovic, Amela; Hollebeek, Linda Desiree; Chasanidou, Dimitra; Gurau, CalinHandbook of research on customer engagement2019 / p. 376–390 : ill https://doi.org/10.4337/9781788114899
• Tourism-based customer engagement : the construct, antecedents, and consequencesRather, Raouf Ahmad; Hollebeek, Linda Desiree; Islam, Jamid UlThe service industries journal2019 / p. 519-540 https://doi.org/10.1080/02642069.2019.1570154 https://www.scopus.com/sourceid/24928 https://www.scopus.com/record/display.uri?eid=2-s2.0-85060947867&origin=inward&txGid=c5ef60292c1582a7a6b470db20b4e80f https://jcr.clarivate.com/jcr-jp/journal-profile?journal=SERV%20IND%20J&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000463836400004
• Why switch? The role of customer variety-seeking and engagement in driving service switching intentionMenidjel, Choukri; Hollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, ValdimarJournal of services marketing2023 / p. 592-605 https://doi.org/10.1108/JSM-04-2022-0122 https://www.scopus.com/sourceid/130049 https://www.scopus.com/record/display.uri?eid=2-s2.0-85148301321&origin=inward&txGid=6b3b713aa8f7fc0e48824b36c10e4da5 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000932057200001
• Virtual reality through the customer journey : framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Andreassen, Tor W.; Sigurdsson, Valdimar; Smith, Dale L.G.Journal of retailing and consumer services2020 / art. 102056 https://doi.org/10.1016/j.jretconser.2020.102056 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85081671329&origin=inward&txGid=63b69d965bf72e73e7f2d54aa4af834f https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000541166100021
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