• Bringing service design thinking into the public sector to create proactive and user-friendly public servicesSirendi, Regina; Taveter, KuldarHCI in Business, Government, and Organizations : Information Systems : third International Conference, HCIBGO 2016 held as part of HCI International 2016, Toronto, Canada, July 17-22, 2016 : proceedings. Part II2016 / p. 221-230 : ill https://doi.org/10.1007/978-3-319-39399-5_21 https://www.scopus.com/sourceid/25674 https://www.scopus.com/record/display.uri?eid=2-s2.0-84978841990&origin=inward&txGid=f674887e9fdf8b8f163b56b1cd592818 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=LECT%20NOTES%20ARTIF%20INT&year=2005 https://www.webofscience.com/wos/woscc/full-record/WOS:000389807900021