• Citizen-oriented digital transformation in the public sectorMergel, Ines; Kattel, Rainer; Lember, Veiko; McBride, Keegan David Braundg.o 18 : Proceedings of the 19th Annual International Conference on Digital Government Research : Governance in the Data Age : Delft, Netherlands, May 30-June 01, 20182018 / art. 122, 3 p https://doi.org/10.1145/3209281.3209294 https://www.scopus.com/sourceid/11600154611 https://www.scopus.com/record/display.uri?eid=2-s2.0-85049036134&origin=inward&txGid=3985c362d6987dc726bccba010701975 https://www.webofscience.com/wos/woscc/full-record/WOS:000511427500122
• Estonia's digital transformation : Mission mystique and the hiding handKattel, Rainer; Mergel, Ines2018 https://www.ucl.ac.uk/bartlett/public-purpose/sites/public-purpose/files/iipp-wp-2018-09_estonias_digital_transformation.pdf