• Beyond the Big Five : the effect of machiavellian, narcissistic, and psychopathic personality traits on stakeholder engagementHollebeek, Linda Desiree; Sprott, David E.; Riisalu, ReinPsychology & Marketing2022 / p. 1230-1243 https://doi.org/10.1002/mar.21647 https://www.scopus.com/sourceid/14014 https://www.scopus.com/record/display.uri?eid=2-s2.0-85124717549&origin=inward&txGid=10b32a4acfeb8cedee7846e15931d383 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=PSYCHOL%20MARKET&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000757379700001
• Customer engagement design in industrial innovationHollebeek, Linda Desiree; Keeling, Debbie Isobel; de Ruyter, KoIndustrial Marketing Management2022 / p. 83-89 https://doi.org/10.1016/j.indmarman.2022.07.010 https://www.scopus.com/sourceid/22792 https://www.scopus.com/record/display.uri?eid=2-s2.0-85136527573&origin=inward&txGid=8f07e9a229e3b99642552345bf81a1e4 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=IND%20MARKET%20MANAG&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000859481000002
• Customer engagement in emerging markets : framework and propositionsHollebeek, Linda Desiree; Muniz-Martinez, Norberto; Clark, Moira K.; Simanaviciute, Agne; Letukyte, NedaOrganizations and Markets in Emerging Economies2022 / p. 284-299 https://doi.org/10.15388/omee.2022.13.80 https://www.scopus.com/sourceid/21100787535 https://www.scopus.com/record/display.uri?eid=2-s2.0-85149976280&origin=inward&txGid=a6d66c995a1afe536ffe54406d6fa02b https://jcr.clarivate.com/jcr-jp/journal-profile?journal=ORGAN%20MARKET%20EMERG%20E&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000904896900001
• Customer engagement in the service context : An empirical investigation of the construct, its antecedents and consequencesIslam, Jamid Ul; Hollebeek, Linda Desiree; Rahman, ZillurJournal of retailing and consumer services2019 / p. 277-285 https://doi.org/10.1016/j.jretconser.2019.05.018 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85066236264&origin=inward&txGid=4ac79c5c9964894b690e4463386ee25e https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000471928200030
• Customer journey value : a conceptual frameworkHollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, Valdimar; Arvola, Rene; Clark, Moira K.Journal of creating value2023 / p. 8-26 https://doi.org/10.1177/23949643231157155 https://www.scopus.com/sourceid/21101041707 https://www.scopus.com/record/display.uri?eid=2-s2.0-85161312379&origin=inward&txGid=c9a7f34ab1f7ce24c3cc34636b1a01f0 https://www.webofscience.com/wos/woscc/full-record/WOS:001107529300008
• Customer value, customer engagement, and customer-based brand equity in the context of a digital payment appBapat, Dhananjay; Hollebeek, Linda DesireeMarketing Intelligence & Planning2023 / p. 837 - 853 https://doi.org/10.1108/MIP-09-2022-0417 https://www.scopus.com/sourceid/144670 https://www.scopus.com/record/display.uri?eid=2-s2.0-85168151652&origin=inward&txGid=170b513f963e2594ea4322640d2986c3 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=MARK%20INTELL%20PLAN&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:001048824500001
• Customers’ service-related engagement, experience, and behavioral intent: moderating role of ageRather, Raouf Ahmad; Hollebeek, Linda DesireeJournal of retailing and consumer services2021 / art. 102453, 10 p https://doi.org/10.1016/j.jretconser.2021.102453 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099315031&origin=inward&txGid=07662dd80bf29b4b913175bb27611a4a https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000632439400002
• Exploring a customer engagement spillover effect on social media: the moderating role of customer conscientiousnessHollebeek, Linda Desiree; Kulikovskaja, Viktorija; Hubert, Marco; Grunert, Klaus G.Internet research2023 / p. 1573-1596 https://doi.org/10.1108/INTR-08-2021-0619 https://www.scopus.com/sourceid/17493 https://www.scopus.com/record/display.uri?eid=2-s2.0-85152277286&origin=inward&txGid=5f627b320e26480c5042471e80cf600d https://jcr.clarivate.com/jcr-jp/journal-profile?journal=INTERNET%20RES&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000965417200001
• Exploring customer engagement in the product vs. service contextBehnam, Mohsen; Hollebeek, Linda Desiree; Clark, Moira K.; Farabi, RezaJournal of retailing and consumer services2021 / art. 102456, 9 p https://doi.org/10.1016/j.jretconser.2021.102456 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099615446&origin=inward&txGid=5a7d6b3fcad9aea59928b75879819f4a https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000632439400006
• Fifteen years of customer engagement research : a bibliometric and network analysisHollebeek, Linda Desiree; Sharma, Bhupesh; Pandey, Ritesh; Sanyal, Priyavrat; Clark, Moira K.Journal of Product & Brand Management2022 / p. 293-309 https://doi.org/10.1108/JPBM-01-2021-3301 https://www.scopus.com/sourceid/144666 https://www.scopus.com/record/display.uri?eid=2-s2.0-85108593952&origin=inward&txGid=e8cd3b18a4cee41e52c480a89f3f1158 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20PROD%20BRAND%20MANAG&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000664127000001
• First-time versus repeat tourism customer engagement, experience, and value co-creation: An empirical investigationRather, Raouf Ahmad; Hollebeek, Linda Desiree; Rasoolimanesh, S. MostafaJournal of travel research2021 / p. 549-564 https://doi.org/10.1177/0047287521997572 https://www.scopus.com/sourceid/14813 https://www.scopus.com/record/display.uri?eid=2-s2.0-85101244963&origin=inward&txGid=de0ae31b3865bf4547c9326c8917ab07 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20TRAVEL%20RES&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000636509300001
• Friend or foe? Customer engagement’s value-based effects on fellow customers and the firmClark, Moira K.; Lages, Cristiana R.; Hollebeek, Linda DesireeJournal of Business Research2020 / p. 549-556 https://doi.org/10.1016/j.jbusres.2020.03.011 https://www.scopus.com/sourceid/20550 https://www.scopus.com/record/display.uri?eid=2-s2.0-85082334048&origin=inward&txGid=3be4897c3cf3faea48f53f217caf4abb https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20BUS%20RES&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000591506300021
• From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directionsHollebeek, Linda Desiree; Kumar, Virender; Srivastava, Rajendra K.Journal of Service Research2022 / p. 328-343 https://doi.org/10.1177/1094670520977680 https://www.scopus.com/sourceid/144974 https://www.scopus.com/record/display.uri?eid=2-s2.0-85097985281&origin=inward&txGid=935ee7138de4eee3d8cd033418e8369f https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20RES-US&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000608775500001
• Game on! How gamified loyalty programs boost customer engagement valueHollebeek, Linda Desiree; Das, Kallol; Shukla, YupalInternational journal of information management2021 / art. 102308, 10 p. : ill https://doi.org/10.1016/j.ijinfomgt.2021.102308 https://www.scopus.com/sourceid/15631 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099616185&origin=inward&txGid=c74744df4ceea458d973aae4eeaeca10 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=INT%20J%20INFORM%20MANAGE&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000704367600002
• Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intentionKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rather, Raouf Ahmad; Shahid, Shadma; Sigurdsson, ValdimarJournal of Marketing Management2023 / p. 275-297 https://doi.org/10.1080/0267257X.2022.2106290 https://www.scopus.com/sourceid/19700187623 https://www.scopus.com/record/display.uri?eid=2-s2.0-85135760553&origin=inward&txGid=c92ceb66c2b32d8446e9f30ac12867ac https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20MARKET%20MANAG-UK&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000842999500001
• S-D logic-informed customer engagement: integrative framework, revised fundamental propositions, and application to CRMHollebeek, Linda Desiree; Srivastava, Rajendra K.; Chen, TomJournal of the academy of marketing science2019 / p. 161−185 https://doi.org/10.1007/s11747-016-0494-5
• Smart service value: Conceptualization, scale development, and validation in the retailing contextRoy, Sanjit K.; Singh, Gaganpreet; Hollebeek, Linda Desiree; Shabnam, Saadia; Japutra, Arnold; van Doorn, Sebastian; Ray, Subhasis; Appio, Francesco PaoloTechnovation2024 / art. 103097 https://doi.org/10.1016/j.technovation.2024.103097
• Tourism-based customer engagement : the construct, antecedents, and consequencesRather, Raouf Ahmad; Hollebeek, Linda Desiree; Islam, Jamid UlThe service industries journal2019 / p. 519-540 https://doi.org/10.1080/02642069.2019.1570154 https://www.scopus.com/sourceid/24928 https://www.scopus.com/record/display.uri?eid=2-s2.0-85060947867&origin=inward&txGid=c5ef60292c1582a7a6b470db20b4e80f https://jcr.clarivate.com/jcr-jp/journal-profile?journal=SERV%20IND%20J&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000463836400004
• Understanding the effects of firms' unresponsiveness on social media toward customer feedback on customers' engagement : the impact of ethnicityBozkurt, Siddik; Gligor, David; Hollebeek, Linda Desiree; Sumlin, CameronJournal of research in interactive marketing2025 / p. 59-75 https://doi.org/10.1108/JRIM-09-2023-0317
• The value co-creation through joint failure recovery : B2B settingsNik Bakhsh, Naghmeh; Riivits-Arkonsuo, IiviJournal of creating value2022 / p. 45–57 https://doi.org/10.1177/23949643221086463 https://www.scopus.com/sourceid/21101041707 https://www.scopus.com/record/display.uri?eid=2-s2.0-85129787193&origin=inward&txGid=2381692fd664eda4a5b5e22fc5e302cc