• From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directionsHollebeek, Linda Desiree; Kumar, Virender; Srivastava, Rajendra K.Journal of Service Research2022 / p. 328-343 https://doi.org/10.1177/1094670520977680 https://www.scopus.com/sourceid/144974 https://www.scopus.com/record/display.uri?eid=2-s2.0-85097985281&origin=inward&txGid=935ee7138de4eee3d8cd033418e8369f https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20RES-US&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000608775500001
• S-D logic-informed customer engagement: integrative framework, revised fundamental propositions, and application to CRMHollebeek, Linda Desiree; Srivastava, Rajendra K.; Chen, TomJournal of the academy of marketing science2019 / p. 161−185 https://doi.org/10.1007/s11747-016-0494-5