• Exploring e-services development in local government authorities by means of electronic document management systemsPappel, Ingrid; Tsap, Valentyna; Pappel, Ingmar; Draheim, DirkElectronic Governance and Open Society : Challenges in Eurasia 5th International Conference, EGOSE 2018, St. Petersburg, Russia, November 14–16, 2018 : Revised Selected Papers2019 / p. 223-234 . ill https://doi.org/10.1007/978-3-030-13283-5_17 https://www.scopus.com/sourceid/17700155007 https://www.scopus.com/record/display.uri?eid=2-s2.0-85063526641&origin=inward&txGid=daee18a30ded7535bdb0484c75ea7f81 https://www.webofscience.com/wos/woscc/full-record/WOS:000465515500017
• Maturity Model for Automatization of Service Provision and Decision-Making Processes in MunicipalitiesPappel, Ingmar; Gelashvili, Teona; Pappel, IngridProceedings of Sixth International Congress on Information and Communication Technology2022 / p. 399-409 : ill https://doi.org/10.1007/978-981-16-1781-2_37 https://www.scopus.com/sourceid/21100901469 https://www.scopus.com/record/display.uri?eid=2-s2.0-85115623120&origin=inward&txGid=9d6cf23eb14a8334ce359ca972131dff