Co-creation of service recovery and post-recovery responses : the impact of cultural values orientations and outcome favorability
Nik Bakhsh, Naghmeh
Journal of service science research
2019
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p. 133−155
https://doi.org/10.1007/s12927-019-0007-4
Service recovery for deaf and hard of hearing customers : A transformative service research perspective
Moriuchi, Emi
;
Hollebeek, Linda Desiree
;
Sigurdsson, Valdimar
Services marketing quarterly
2025
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30 p.
https://doi.org/10.1080/15332969.2025.2537540
https://www.scopus.com/sourceid/3300147704
https://www.scopus.com/pages/publications/105012181367?origin=resultslist
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=SERV%20MARK%20Q&year=2024
https://www.webofscience.com/wos/woscc/full-record/WOS:001540204000001