• Customer engagement in emerging markets : framework and propositionsHollebeek, Linda Desiree; Muniz-Martinez, Norberto; Clark, Moira K.; Simanaviciute, Agne; Letukyte, NedaOrganizations and Markets in Emerging Economies2022 / p. 284-299 https://doi.org/10.15388/omee.2022.13.80 https://www.scopus.com/sourceid/21100787535 https://www.scopus.com/record/display.uri?eid=2-s2.0-85149976280&origin=inward&txGid=a6d66c995a1afe536ffe54406d6fa02b https://jcr.clarivate.com/jcr-jp/journal-profile?journal=ORGAN%20MARKET%20EMERG%20E&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000904896900001
• Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientationNik Bakhsh, Naghmeh; Hollebeek, Linda Desiree; Riivits-Arkonsuo, Iivi; Clark, Moira K.; Casas, RamunasOrganizations and Markets in Emerging Economies2023 / p. 260-285 https://doi.org/10.15388/omee.2023.14.92 https://www.scopus.com/sourceid/21100787535 https://www.scopus.com/record/display.uri?eid=2-s2.0-85166907369&origin=inward&txGid=6c84499834e6ab20ecb075ba8bb402dd https://jcr.clarivate.com/jcr-jp/journal-profile?journal=ORGAN%20MARKET%20EMERG%20E&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:001043423800003