• Joint B2B Recovery Management : the role of locus of failureNik Bakhsh, Naghmeh; Riivits-Arkonsuo, IiviEurasian journal of business and management2021 / p. 245-257 https://doi.org/10.15604/ejbm.2021.09.04.002
• Service recovery for deaf and hard of hearing customers : A transformative service research perspectiveMoriuchi, Emi; Hollebeek, Linda Desiree; Sigurdsson, ValdimarServices marketing quarterly2025 / 30 p. https://doi.org/10.1080/15332969.2025.2537540