Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientation
Nik Bakhsh, Naghmeh
;
Hollebeek, Linda Desiree
;
Riivits-Arkonsuo, Iivi
;
Clark, Moira K.
;
Casas, Ramunas
Organizations and Markets in Emerging Economies
2023
/
p. 260-285
https://doi.org/10.15388/omee.2023.14.92
https://www.scopus.com/sourceid/21100787535
https://www.scopus.com/record/display.uri?eid=2-s2.0-85166907369&origin=inward&txGid=6c84499834e6ab20ecb075ba8bb402dd
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=ORGAN%20MARKET%20EMERG%20E&year=2023
https://www.webofscience.com/wos/woscc/full-record/WOS:001043423800003