• The use of AI in public services : results from a preliminary mapping across the EUMisuraca, Gianluca; Noordt, Colin Pascal van; Boukli, AnysProceedings of the 13th International Conference on Theory and Practice of Electronic Governance : ICEGOV 2020, 23-25 September, 2020 : Online Conference2020 / p. 90-99 https://doi.org/10.1145/3428502.3428513 https://www.scopus.com/sourceid/11600154611 https://www.scopus.com/record/display.uri?eid=2-s2.0-85095974620&origin=resultslist&sort=plf-f&src=s&sid=2fddd18ec3f656bf7ff5dfd107088ed5&sot=b&sdt=b&s=TITLE-ABS-KEY%28%22the+use+of+ai+in+public+services%22%29&sl=50&sessionSearchId=2fddd18ec3f656bf7ff5dfd107088ed5&relpos=1