Banks' retail customer satisfaction and development of bank-customer relationships
autor
Aarma, August
Vensel, Vello
vastutusandmed
August Aarma, Vello Vensel
allikas
Estonia on the threshold of the European Union : financial sector and enterprise restructuring in the changing economic environment : collection of papers
ilmumiskoht
[Tallinn]
kirjastus/väljaandja
Department of Economics at Tallinn Technical University
ilmumisaasta
2001
leheküljed
p. [85]-106 : ill
märksõna
pangad (majandus)
pangandus
kliendid
kliendirahulolu
väärtusloome
ISBN
9985-894-37-5
märkused
Bibliogr. p. 103-104
keel
inglise