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The construct of value in knowledge-intensive business service from customer's perspective : an example of a long-term training activityKukk, Jana; Leppiman, AnuAgronomy research2016 / p. 91-108 : ill http://agronomy.emu.ee/wp-content/uploads/2016/05/Vol14No1-1.pdf Journal metrics at Scopus Article at Scopus

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Development of financial contractual relationships in Estonian economyTeearu, Asta; Vensel, VelloEstonia on the threshold of the European Union : financial sector and enterprise restructuring in the changing economic environment : collection of papers2001 / p. [207]-222

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Role of AI in enhancing customer engagement, loyalty and loyalty programme performanceMenidjel, Choukri; Hollebeek, Linda Desiree; Leppiman, Anu; Riivits-Arkonsuo, IiviHandbook of Research on Customer Loyalty2022 / p. 316-331 https://doi.org/10.4337/9781800371637.00032

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The role of sustainable social media marketing activities in raising bottom‐of‐the‐pyramid customers' engagement, satisfaction, and subjective well‐beingAl Amin, Md.; Rahman, Md Masudur; Hollebeek, Linda Desiree; Ul Islam, Jamid; Clark, Moira K.Business Strategy and The Environment2025 / 17 p https://doi.org/10.1002/bse.70357

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Social influence and stakeholder engagement behavior conformity, compliance, and reactanceHollebeek, Linda Desiree; Sprott, David E.; Sigurdsson, Valdimar; Clark, Moira K.Psychology and Marketing2022 / p. 90-100 https://doi.org/10.1002/mar.21577 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigationSo, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda DesireePsychology and Marketing2024 / p. 1597-1613 : ill https://doi.org/10.1002/mar.21999 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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The effect of social commerce attributes on customer engagement: an empirical investigationBusalim, Abdelsalam; Hollebeek, Linda Desiree; Lynn, TheoInternet research2023 / p. 187-214 https://doi.org/10.1108/INTR-03-2022-0165 Journal metrics at Scopus Article at scopus Journal metrics at WOS Article at WOS

The role of consumer engagement in recovering online service failures : an application of service-dominant logicIslam, Jamid Ul; Rahman, Zillur; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 456-469 : ill https://doi.org/10.4337/9781788114899.00030

Throughput estimation with regard to airtime consumption unfairness in mixed data rate Wi-Fi networksAbdul-Hadi, Alaa Mohammed; Tarasyuk, Olga; Gorbenko, Anatoliy; Kharchenko, Vyacheslav; Hollstein, ThomasCommunications - Scientific Letters of the University of Žilina2014 / p. 84-89 : ill https://komunikacie.uniza.sk/pdfs/csl/2014/01/15.pdf Journal metrics at Scopus Article at Scopus

Understanding the effects of firms' unresponsiveness on social media toward customer feedback on customers' engagement : the impact of ethnicityBozkurt, Siddik; Gligor, David; Hollebeek, Linda Desiree; Sumlin, CameronJournal of research in interactive marketing2025 / p. 59-75 https://doi.org/10.1108/JRIM-09-2023-0317

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Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communicationDahrouj, Rasha; Itani, Omar S.; Hollebeek, Linda Desiree; Eslami, Hossein; Kassar, Abdul-NasserJournal of retailing and consumer services2025 / art. 104230 https://doi.org/10.1016/j.jretconser.2025.104230

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