Cybernetic avatars in hospitality: advancing the social inclusion of individuals with a disabilityMoriuchi, Emi; Hollebeek, Linda DesireeInternational journal of contemporary hospitality management2025 / p. 3538-3558 https://doi.org/10.1108/IJCHM-01-2025-0127 Article at Scopus The effect of psychological capital on relationship between emotional labour and emotional contagion, and emotional exhaustionRandmann, Liina; Kamdron, Tiiu; Hindreus, A.; Poom, M.EAWOP 2017 abstract book2017 / p. 1574 http://www.eawop.org/ckeditor_assets/attachments/855/final_version_abstract_book_dublin_2017.pdf?1497813734