Citizens' readiness for proactive public services : a case study from AzerbaijanKhasmammadli, Gasim; Erlenheim, ReginaICEGOV '22 : proceedings of the 15th International Conference on Theory and Practice of Electronic Governance2022 / p. 408-415 : ill https://doi.org/10.1145/3560107.3560170 Conference proceedings at Scopus Article at Scopus