Assessment of the use of artificial intelligence to support public services : methodology and roadmapVeenstra, Anne Fleur van; Bodea, Gabriela; Timan, Tjerk; Misuraca, Gianluca; Noordt, Colin Pascal vanEGOV-CeDEM-ePart-* 2020 : Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 20202020 / p. 359 - 361 https://ceur-ws.org/Vol-2797/paper37.pdf Conference Proceedings at Scopus Article at Scopus