Building understanding of municipal operations centers as smart city' initiatives : insights from a cross-case analysisPereira, Gabriela Viale; Testa, Maurício Gregianin; Macadar, Marie Anne; Parycek, Peter; Schuch de Azambuja, LuizaEGOSE '16 : proceedings of the International Conference on Electronic Governance and Open Society : Challenges in Eurasia2016 / p. 19–30 https://doi.org/10.1145/3014087.3014110