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• Consumers’ health-locus-of-control and social distancing in pandemic-based e-tailing servicesItani, Omar S.; Hollebeek, Linda DesireeJournal of services marketing2021 / p. 1073-1091 : ill https://www.emerald.com/insight/content/doi/10.1108/JSM-10-2020-0410/full/html https://www.scopus.com/sourceid/130049 https://www.scopus.com/record/display.uri?eid=2-s2.0-85111094454&origin=inward&txGid=133c3bd2844bb82ee8d5223459039e8b https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000678050100001
• Light at the end of the tunnel : Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19Itani, Omar S.; Hollebeek, Linda DesireeTourism Management2021 / art. 104290 https://doi.org/10.1016/j.tourman.2021.104290 https://www.scopus.com/sourceid/16547 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099656603&origin=inward&txGid=97794f7ee18922f3d9e27a12a42b7c8e https://jcr.clarivate.com/jcr-jp/journal-profile?journal=TOURISM%20MANAGE&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000684564200005
• Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communicationDahrouj, Rasha; Itani, Omar S.; Hollebeek, Linda Desiree; Eslami, Hossein; Kassar, Abdul-NasserJournal of retailing and consumer services2025 / art. 104230 https://doi.org/10.1016/j.jretconser.2025.104230