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• Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further researchHollebeek, Linda Desiree; Menidjel, Choukri; Sarstedt, Marko; Jansson, Johan; Urbonavicius, SigitasPsychology and Marketing2024 / art. 1326454, 18 p. : ill https://doi.org/10.1002/mar.21957 https://www.scopus.com/sourceid/14014 https://www.scopus.com/pages/publications/85181493334?inward https://jcr.clarivate.com/jcr-jp/journal-profile?journal=PSYCHOL%20MARKET&year=2024 https://www.webofscience.com/wos/woscc/full-record/WOS:001136719500001
• Hallmarks and potential pitfalls of customer- and consumer engagement scales: A systematic reviewHollebeek, Linda Desiree; Sarstedt, Marko; Menidjel, Choukri; Sprott, David E.; Urbonavicius, SigitasPsychology & Marketing2023 / p. 1074 - 1088 https://doi.org/10.1002/mar.21797 https://www.scopus.com/sourceid/14014 https://www.scopus.com/record/display.uri?eid=2-s2.0-85148479145&origin=inward&txGid=169d3b878de613f0ad189e1b9db81e4c https://jcr.clarivate.com/jcr-jp/journal-profile?journal=PSYCHOL%20MARKET&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000937657500001
• Role of AI in enhancing customer engagement, loyalty and loyalty programme performanceMenidjel, Choukri; Hollebeek, Linda Desiree; Leppiman, Anu; Riivits-Arkonsuo, IiviHandbook of Research on Customer Loyalty2022 / p. 316-331 https://doi.org/10.4337/9781800371637.00032
• Theoretical rigor of customer experience scales: a systematic review and a roadmap for researchersHollebeek, Linda; Sarstedt, Marko; Menidjel, Choukri; Urbonavicius, Sigitas; Dikcius, VytautasMarketing intelligence and planning2024 / p. 1464-1493 : ill https://doi.org/10.1108/MIP-06-2024-0413 https://www.scopus.com/sourceid/144670 https://www.scopus.com/pages/publications/85208960944?inward https://jcr.clarivate.com/jcr-jp/journal-profile?journal=MARK%20INTELL%20PLAN&year=2024 https://www.webofscience.com/wos/woscc/full-record/WOS:001355750900001
• Why switch? The role of customer variety-seeking and engagement in driving service switching intentionMenidjel, Choukri; Hollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, ValdimarJournal of services marketing2023 / p. 592-605 https://doi.org/10.1108/JSM-04-2022-0122 https://www.scopus.com/sourceid/130049 https://www.scopus.com/record/display.uri?eid=2-s2.0-85148301321&origin=inward&txGid=6b3b713aa8f7fc0e48824b36c10e4da5 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000932057200001