• Beyond the Big Five : the effect of machiavellian, narcissistic, and psychopathic personality traits on stakeholder engagementHollebeek, Linda Desiree; Sprott, David E.; Riisalu, ReinPsychology & Marketing2022 / p. 1230-1243 https://doi.org/10.1002/mar.21647 https://www.scopus.com/sourceid/14014 https://www.scopus.com/record/display.uri?eid=2-s2.0-85124717549&origin=inward&txGid=10b32a4acfeb8cedee7846e15931d383 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=PSYCHOL%20MARKET&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000757379700001
• Boosting app-based mobile financial services engagement in B2B subsistence marketplaces : The roles of marketing strategy and app designFerdous, Ahmed Shahriar; Akareem, Husain Salilul; Viswanathan, Madhu; Hollebeek, Linda Desiree; Ringer, AllisonIndustrial Marketing Management2024 / p. 147-161 https://doi.org/10.1016/j.indmarman.2024.04.014
• Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal pronenessLuo, Xi; Cheah, Jun-Hwa; Hollebeek, Linda Desiree; Lim, Xin-JeanJournal of retailing and consumer services2024 / art. 103644 https://doi.org/10.1016/j.jretconser.2023.103644
• Brand engagement and experience in online servicesKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rahman, ZillurJournal of services marketing2020 / p. 163−175 https://doi.org/10.1108/JSM-03-2019-0106 https://www.scopus.com/sourceid/130049 https://www.scopus.com/record/display.uri?eid=2-s2.0-85078317756&origin=inward&txGid=d4cf57c99e77f148013617176f692dcc https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000507706500001
• Brand love and customer brand engagement for masstige : a cross-cultural perspectiveShahid, Shadma; Husain, Rehan; Islam, Jamid Ul; Hollebeek, Linda DesireeJournal of Product & Brand Management2025 / 17 p https://doi.org/10.1108/JPBM-07-2024-5370
• Charting the intellectual structure of customer experience researchKumar, Prashant; Hollebeek, Linda Desiree; Kar, Arpan Kumar; Kukk, JanaMarketing Intelligence & Planning2023 / p. 31-47 https://doi.org/10.1108/MIP-05-2022-0185 https://www.scopus.com/sourceid/144670 https://www.scopus.com/record/display.uri?eid=2-s2.0-85135799548&origin=inward&txGid=4160714ba60e6e270a5c2b5d7fbd48be https://jcr.clarivate.com/jcr-jp/journal-profile?journal=MARK%20INTELL%20PLAN&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000839617300001
• Cocreated brand value : theoretical model and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Hammedi, Wafa; Arvola, ReneJournal of Brand Management2021 / p. 413-428 https://doi.org/10.1057/s41262-021-00235-9 https://www.scopus.com/sourceid/17700156769 https://www.scopus.com/record/display.uri?eid=2-s2.0-85103225980&origin=inward&txGid=29cb204764a610554ca041f2ecf67dc0 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20BRAND%20MANAG&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000632756200001
• Co-creation of intangible brand assets : an integrative S-D logicorganic view of brand-based conceptual frameworkSaha, Victor; Venkatesh, Mani; Goyal, Praveen; Hollebeek, Linda DesireeResearch Handbook on Brand Co-creation : Theory, Practice, and Ethical Implications2022 / p. 80-89 https://doi.org/10.4337/9781839105425
• Consumer engagement with self-driving cars : a theory of planned behavior-informed perspectiveHollebeek, Linda Desiree; Menidjel, Choukri; Itani, Omar S.; Clark, Moira K.; Sigurdsson, ValdimarAsia Pacific Journal of Marketing and Logistics2023 / p. 2029-2046 https://doi.org/10.1108/APJML-08-2022-0654 https://www.scopus.com/sourceid/21100395911 https://www.scopus.com/record/display.uri?eid=2-s2.0-85144088669&origin=inward&txGid=4b7df37aa4d7ee2526c6871e93afdf10 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=ASIA%20PAC%20J%20MARKET%20LO&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000896825700001
• Consumer engagement, stress, and conservation of resources theory: a review, conceptual development, and future research agendaHollebeek, Linda Desiree; Hammedi, Wafa; Sürott, David E.Psychology and Marketing2023 / p. 926-937 https://doi.org/10.1002/mar.21807 https://www.scopus.com/sourceid/14014 https://www.scopus.com/record/display.uri?eid=2-s2.0-85150591761&origin=inward&txGid=85c7b547b7801545552e74dc00e5910e https://jcr.clarivate.com/jcr-jp/journal-profile?journal=PSYCHOL%20MARKET&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000946658500001
• Consumers’ health-locus-of-control and social distancing in pandemic-based e-tailing servicesItani, Omar S.; Hollebeek, Linda DesireeJournal of services marketing2021 / p. 1073-1091 : ill https://www.emerald.com/insight/content/doi/10.1108/JSM-10-2020-0410/full/html https://www.scopus.com/sourceid/130049 https://www.scopus.com/record/display.uri?eid=2-s2.0-85111094454&origin=inward&txGid=133c3bd2844bb82ee8d5223459039e8b https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000678050100001
• Consumers’ online brand-related misinformation engagement : a weapons of influence perspectiveHollebeek, Linda Desiree; Parts, Oliver; Urbonavicius, Sigitas; Riisalu, Rein; Adomaviciute-Sakalauske, Karina; Jansson, JohanJournal of strategic marketing2024 https://doi.org/10.1080/0965254X.2024.2380657
• Consumers’ technology-facilitated brand engagement and wellbeing : positivist TAM/PERMA- vs. consumer culture theory perspectivesHollebeek, Linda Desiree; Belk, RussellInternational Journal of Research in Marketing2021 / p. 387-401 https://doi.org/10.1016/j.ijresmar.2021.03.001 https://www.scopus.com/sourceid/22833 https://www.scopus.com/record/display.uri?eid=2-s2.0-85103161640&origin=inward&txGid=5d14e95dba86a61606328ee8dfff31dc https://jcr.clarivate.com/jcr-jp/journal-profile?journal=INT%20J%20RES%20MARK&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000664224300007
• Consumers’ willingness to disclose their personal data in e-commerce: A reciprocity-based social exchange perspectiveDegutis, Mindaugas; Urbonavičius, Sigitas; Hollebeek, Linda Desiree; Anselmsson, JohanJournal of retailing and consumer services2023 / art. 103385 https://doi.org/10.1016/j.jretconser.2023.103385 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85153796991&origin=inward&txGid=96ac6393437c69ddc31acae0ed30fac2 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000990004300001
• Crafting conceptual proposition-based contributions: The 7C frameworkHollebeek, Linda Desiree; Srivastava, Rajendra K.; Clark, Moira K.; Urbonavicius, Sigitas; Lim, Weng MarcPsychology and Marketing2024 / 16 p https://doi.org/10.1002/mar.22055
• Customer brand engagement during service lockdownHollebeek, Linda Desiree; Smith, Dale L.G.; Kasabov, Edward; Hammedi, Wafa; Warlow, Alexander; Clark, Moira K.Journal of services marketing2021 / p. 201-209 https://doi.org/10.1108/JSM-05-2020-0199 https://www.scopus.com/sourceid/130049 https://www.scopus.com/record/display.uri?eid=2-s2.0-85094633278&origin=inward&txGid=06f4f98b6963d013aef509a4e25fc1d8 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000586292400001
• Customer engagement design in industrial innovationHollebeek, Linda Desiree; Keeling, Debbie Isobel; de Ruyter, KoIndustrial Marketing Management2022 / p. 83-89 https://doi.org/10.1016/j.indmarman.2022.07.010 https://www.scopus.com/sourceid/22792 https://www.scopus.com/record/display.uri?eid=2-s2.0-85136527573&origin=inward&txGid=8f07e9a229e3b99642552345bf81a1e4 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=IND%20MARKET%20MANAG&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000859481000002
• Customer engagement in emerging markets : framework and propositionsHollebeek, Linda Desiree; Muniz-Martinez, Norberto; Clark, Moira K.; Simanaviciute, Agne; Letukyte, NedaOrganizations and Markets in Emerging Economies2022 / p. 284-299 https://doi.org/10.15388/omee.2022.13.80 https://www.scopus.com/sourceid/21100787535 https://www.scopus.com/record/display.uri?eid=2-s2.0-85149976280&origin=inward&txGid=a6d66c995a1afe536ffe54406d6fa02b https://jcr.clarivate.com/jcr-jp/journal-profile?journal=ORGAN%20MARKET%20EMERG%20E&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000904896900001
• Customer engagement in evolving technological environments : synopsis and guiding propositionsHollebeek, Linda Desiree; Sprott, David E.; Andreassen, Tor W.European Journal of Marketing2019 / p. 2018-2023 https://doi.org/10.1108/EJM-09-2019-970 https://www.scopus.com/sourceid/22199 https://www.scopus.com/record/display.uri?eid=2-s2.0-85073196182&origin=resultslist&sort=plf-f&src=s&sid=ea391a2f968f4c7624fb1461502c04d8&sot=b&sdt=b&s=DOI%2810.1108%2FEJM-09-2019-970%29&sl=28&sessionSearchId=ea391a2f968f4c7624fb1461502c04d8 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=EUR%20J%20MARKETING&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000487034900015
• Customer engagement in the service context : An empirical investigation of the construct, its antecedents and consequencesIslam, Jamid Ul; Hollebeek, Linda Desiree; Rahman, ZillurJournal of retailing and consumer services2019 / p. 277-285 https://doi.org/10.1016/j.jretconser.2019.05.018 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85066236264&origin=inward&txGid=4ac79c5c9964894b690e4463386ee25e https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000471928200030
• Customer experience and commitment in retailing : does customer age matter?Khan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Riivits-Arkonsuo, IiviJournal of Retailing and Consumer Services2020 / Art. nr. 102219 https://doi.org/10.1016/j.jretconser.2020.102219 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85087859369&origin=inward&txGid=845f81c8b4fd2050e5e9c1d51946236e https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000572989000013
• Customer journey value : a conceptual frameworkHollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, Valdimar; Arvola, Rene; Clark, Moira K.Journal of creating value2023 / p. 8-26 https://doi.org/10.1177/23949643231157155 https://www.scopus.com/sourceid/21101041707 https://www.scopus.com/record/display.uri?eid=2-s2.0-85161312379&origin=inward&txGid=c9a7f34ab1f7ce24c3cc34636b1a01f0 https://www.webofscience.com/wos/woscc/full-record/WOS:001107529300008
• Customer value, customer engagement, and customer-based brand equity in the context of a digital payment appBapat, Dhananjay; Hollebeek, Linda DesireeMarketing Intelligence & Planning2023 / p. 837 - 853 https://doi.org/10.1108/MIP-09-2022-0417 https://www.scopus.com/sourceid/144670 https://www.scopus.com/record/display.uri?eid=2-s2.0-85168151652&origin=inward&txGid=170b513f963e2594ea4322640d2986c3 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=MARK%20INTELL%20PLAN&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:001048824500001
• Customers’ service-related engagement, experience, and behavioral intent: moderating role of ageRather, Raouf Ahmad; Hollebeek, Linda DesireeJournal of retailing and consumer services2021 / art. 102453, 10 p https://doi.org/10.1016/j.jretconser.2021.102453 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099315031&origin=inward&txGid=07662dd80bf29b4b913175bb27611a4a https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000632439400002
• Demystifying consumer digital cocreated value : social presence theory-informed framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Macky, KeithRecherche et applications en marketing2021 / p. 24-42 https://doi.org/10.1177%2F2051570720961986 https://www.scopus.com/sourceid/21100788292 https://www.scopus.com/record/display.uri?eid=2-s2.0-85094651262&origin=inward&txGid=8451b4ed2ca9ef8b85e1650f0be30c78 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=RECH%20APPL%20MARKET-ENG&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000598808600001
• Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and ImplicationsHollebeek, Linda Desiree; Macky, KeithJournal of interactive marketing2019 / p. 27−41 https://doi.org/10.1016/j.intmar.2018.07.003
• The effect of customers' brand experience on brand evangelism : The case of luxury hotelsPurohit, Sonal; Hollebeek, Linda Desiree; Das, Manish; Sigurdsson, ValdimarTourism management perspectives2023 / art. 101092 https://doi.org/10.1016/j.tmp.2023.101092
• The effects of consumer esports videogame engagement on consumption behaviorsAbbasi, Amir Zaib; Asif, Muhammad; Hollebeek, Linda Desiree; Islam, Jamid Ul; Ting, Ding Hooi; Rehman, UmairJournal of Product and Brand Management2021 / p. 1194 - 1211 https://doi.org/10.1108/JPBM-04-2020-2839 https://www.scopus.com/sourceid/144666 https://www.scopus.com/record/display.uri?eid=2-s2.0-85097135120&origin=resultslist&sort=plf-f&src=s&sid=bba68ae5a7650d6409e3d821c31a7161&sot=b&sdt=b&s=DOI%2810.1108%2FJPBM-04-2020-2839%29&sl=31&sessionSearchId=bba68ae5a7650d6409e3d821c31a7161&relpos=0 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20PROD%20BRAND%20MANAG&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000597859900001
• Engagement and value cocreation within a multi-stakeholder service ecosystemViglia, Giampaolo; Pera, Rebecca; Dyussembayeva, Shynar; Mifsud, Matthieu; Hollebeek, Linda DesireeJournal of Business Research2023 / art. 113584 https://doi.org/10.1016/j.jbusres.2022.113584 https://www.scopus.com/sourceid/20550 https://www.scopus.com/record/display.uri?eid=2-s2.0-85145323216&origin=inward&txGid=696475056a2f8688c6584be01fd8a979 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20BUS%20RES&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000914060800001
• Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further researchHollebeek, Linda Desiree; Menidjel, Choukri; Sarstedt, Marko; Jansson, Johan; Urbonavicius, SigitasPsychology and Marketing2024 / art. 1326454, 19 p https://doi.org/10.1002/mar.21957
• Engaging with (vs. avoiding) personalized advertising on social mediaLoureiro, Sandra Maria Correia; Hollebeek, Linda Desiree; Rather, Raouf Ahmad; Ruivo, Luis; Kaljund, Kristel; Guerreiro, JoaoJournal of marketing communications2023 https://doi.org/10.1080/13527266.2023.2289044 https://www.scopus.com/sourceid/22954 https://www.scopus.com/record/display.uri?eid=2-s2.0-85180260034&origin=inward&txGid=e2922b7b5ecafe763dd4499195cbdaf5
• Ethnicity's effect on social media-based comment intention : comparing minority and majority consumersBozkurt, Siddik; Gligor, David; Hollebeek, Linda DesireePsychology and Marketing2021 / p. 1895-1910 https://doi.org/10.1002/mar.21549 https://www.scopus.com/sourceid/14014 https://www.scopus.com/record/display.uri?eid=2-s2.0-85111042015&origin=inward&txGid=2c291903ea74ddc6de87452e16a01ce7 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=PSYCHOL%20MARKET&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000676131900001
• Experiential marketing for tourism destinationsRather, Raouf Ahmad; Hollebeek, Linda DesireeThe Routledge Handbook of Tourism Experience Management and Marketing2020 / 12 p https://doi.org/10.4324/9780429203916
• Exploring a customer engagement spillover effect on social media: the moderating role of customer conscientiousnessHollebeek, Linda Desiree; Kulikovskaja, Viktorija; Hubert, Marco; Grunert, Klaus G.Internet research2023 / p. 1573-1596 https://doi.org/10.1108/INTR-08-2021-0619 https://www.scopus.com/sourceid/17493 https://www.scopus.com/record/display.uri?eid=2-s2.0-85152277286&origin=inward&txGid=5f627b320e26480c5042471e80cf600d https://jcr.clarivate.com/jcr-jp/journal-profile?journal=INTERNET%20RES&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000965417200001
• Exploring and validating social identification and social exchange-based drivers of hospitality customer loyaltyRather, Raouf Ahmad; Hollebeek, Linda DesireeInternational journal of contemporary hospitality management2019 / p. 1432-1451 https://doi.org/10.1108/IJCHM-10-2017-0627 https://www.scopus.com/sourceid/144742 https://www.scopus.com/record/display.uri?eid=2-s2.0-85061450898&origin=inward&txGid=a17e5267de27d582c99afe4b44117f8e https://jcr.clarivate.com/jcr-jp/journal-profile?journal=INT%20J%20CONTEMP%20HOSP%20M&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000466927600020
• Exploring customer engagement in the product vs. service contextBehnam, Mohsen; Hollebeek, Linda Desiree; Clark, Moira K.; Farabi, RezaJournal of retailing and consumer services2021 / art. 102456, 9 p https://doi.org/10.1016/j.jretconser.2021.102456 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099615446&origin=inward&txGid=5a7d6b3fcad9aea59928b75879819f4a https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000632439400006
• Exploring purchase intention in metaverse retailing : insights from an automotive platformZhang, Haowei; Lv, Yang; Zhang, Justin Zuopeng; Hollebeek, Linda Desiree; Behl, Abhishek; Urbonavicius, SigitasJournal of retailing and consumer services2025 / art. 104144 https://doi.org/10.1016/j.jretconser.2024.104144
• Family firms and bribe payments in developing countries : The moderating role of social capitalGaganis, Chrysovalantis; Pasiouras, Fotios; Roubaud, David; Hollebeek, Linda DesireeJournal of business ethics2025 / 22 p https://doi.org/10.1007/s10551-025-05950-w
• Fifteen years of customer engagement research : a bibliometric and network analysisHollebeek, Linda Desiree; Sharma, Bhupesh; Pandey, Ritesh; Sanyal, Priyavrat; Clark, Moira K.Journal of Product & Brand Management2022 / p. 293-309 https://doi.org/10.1108/JPBM-01-2021-3301 https://www.scopus.com/sourceid/144666 https://www.scopus.com/record/display.uri?eid=2-s2.0-85108593952&origin=inward&txGid=e8cd3b18a4cee41e52c480a89f3f1158 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20PROD%20BRAND%20MANAG&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000664127000001
• First-time versus repeat tourism customer engagement, experience, and value co-creation: An empirical investigationRather, Raouf Ahmad; Hollebeek, Linda Desiree; Rasoolimanesh, S. MostafaJournal of travel research2021 / p. 549-564 https://doi.org/10.1177/0047287521997572 https://www.scopus.com/sourceid/14813 https://www.scopus.com/record/display.uri?eid=2-s2.0-85101244963&origin=inward&txGid=de0ae31b3865bf4547c9326c8917ab07 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20TRAVEL%20RES&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000636509300001
• Friend or foe? Customer engagement’s value-based effects on fellow customers and the firmClark, Moira K.; Lages, Cristiana R.; Hollebeek, Linda DesireeJournal of Business Research2020 / p. 549-556 https://doi.org/10.1016/j.jbusres.2020.03.011 https://www.scopus.com/sourceid/20550 https://www.scopus.com/record/display.uri?eid=2-s2.0-85082334048&origin=inward&txGid=3be4897c3cf3faea48f53f217caf4abb https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20BUS%20RES&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000591506300021
• From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directionsHollebeek, Linda Desiree; Kumar, Virender; Srivastava, Rajendra K.Journal of Service Research2022 / p. 328-343 https://doi.org/10.1177/1094670520977680 https://www.scopus.com/sourceid/144974 https://www.scopus.com/record/display.uri?eid=2-s2.0-85097985281&origin=inward&txGid=935ee7138de4eee3d8cd033418e8369f https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20RES-US&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000608775500001
• Game on! How gamified loyalty programs boost customer engagement valueHollebeek, Linda Desiree; Das, Kallol; Shukla, YupalInternational journal of information management2021 / art. 102308, 10 p. : ill https://doi.org/10.1016/j.ijinfomgt.2021.102308 https://www.scopus.com/sourceid/15631 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099616185&origin=inward&txGid=c74744df4ceea458d973aae4eeaeca10 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=INT%20J%20INFORM%20MANAGE&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000704367600002
• Generative artificial intelligence (GenAI) revolution: A deep dive into GenAI adoptionKumar, Aman; Shankar, Amit; Hollebeek, Linda Desiree; Behl, Abhishek; Lim, Weng MarcJournal of Business Research2025 / art. 115160 https://doi.org/10.1016/j.jbusres.2024.115160
• Guest editorialHollebeek, Linda Desiree; Sprott, David E.; Andreassen, Tor W.European Journal of Marketing2019 / p. 1665-1670 https://doi.org/10.1108/EJM-09-2019-969 https://www.scopus.com/sourceid/22199 https://www.scopus.com/record/display.uri?eid=2-s2.0-85073249404&origin=resultslist&sort=plf-f&src=s&sid=67f1082531025436ce8b50c50ba4eb26&sot=b&sdt=b&s=DOI%2810.1108%2FEJM-09-2019-969%29&sl=28&sessionSearchId=67f1082531025436ce8b50c50ba4eb26 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=EUR%20J%20MARKETING&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000487034900001
• Hallmarks and potential pitfalls of customer- and consumer engagement scales: A systematic reviewHollebeek, Linda Desiree; Sarstedt, Marko; Menidjel, Choukri; Sprott, David E.; Urbonavicius, SigitasPsychology & Marketing2023 / p. 1074 - 1088 https://doi.org/10.1002/mar.21797 https://www.scopus.com/sourceid/14014 https://www.scopus.com/record/display.uri?eid=2-s2.0-85148479145&origin=inward&txGid=169d3b878de613f0ad189e1b9db81e4c https://jcr.clarivate.com/jcr-jp/journal-profile?journal=PSYCHOL%20MARKET&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000937657500001
• Handbook of research on customer engagement2019 https://www.ester.ee/record=b5290824*est https://doi.org/10.4337/9781788114899
• Hedonic consumption experience in videogaming : A multidimensional perspectiveHollebeek, Linda Desiree; Abbasi, Amir Zaib; Schultz, Carsten D.; Ting, Ding Hooi; Sigurdsson, ValdimarJournal of Retailing and Consumer Services2022 / Art. 102892 https://doi.org/10.1016/j.jretconser.2021.102892 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85121749827&origin=inward&txGid=8f1d72efc366e02b146d6cb6bb8a722f https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000820184700018
• Introduction to the handbook of research on customer engagementHollebeek, Linda Desiree; Sprott, David E.Handbook of research on customer engagement2019 / p. 1-3 https://www.ester.ee/record=b5290824*est https://doi.org/10.4337/9781788114899.00005
• The invisible leash: when human brands hijack corporate brands' consumer relationshipsGiertz, Johann N.; Hollebeek, Linda Desiree; Weiger, Welf Hermann; Hammerschmidt, MaikJournal of Service Management2022 / p. 485-495 https://doi.org/10.1108/JOSM-06-2021-0211 https://www.scopus.com/sourceid/19600157901 https://www.scopus.com/record/display.uri?eid=2-s2.0-85125814856&origin=inward&txGid=5a43b5dba87949f7619e427d534598cd https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MANAGE&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000763366900001
• Leveraging social media advertising to foster female consumers’ empowerment and engagement: The role of regulatory modeSeptianto, Felix; Mathmann, Frank; Hollebeek, Linda Desiree; Higgins, E. ToryJournal of Advertising2023 / p. 688 - 705 https://doi.org/10.1080/00913367.2023.2255251 https://www.scopus.com/sourceid/28179 https://www.scopus.com/record/display.uri?eid=2-s2.0-85173985569&origin=inward&txGid=538d9c35eca4dc3939723f89c180b6a7 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20ADVERTISING&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:001075312000001
• Light at the end of the tunnel : Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19Itani, Omar S.; Hollebeek, Linda DesireeTourism Management2021 / art. 104290 https://doi.org/10.1016/j.tourman.2021.104290 https://www.scopus.com/sourceid/16547 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099656603&origin=inward&txGid=97794f7ee18922f3d9e27a12a42b7c8e https://jcr.clarivate.com/jcr-jp/journal-profile?journal=TOURISM%20MANAGE&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000684564200005
• Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intentionKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rather, Raouf Ahmad; Shahid, Shadma; Sigurdsson, ValdimarJournal of Marketing Management2023 / p. 275-297 https://doi.org/10.1080/0267257X.2022.2106290 https://www.scopus.com/sourceid/19700187623 https://www.scopus.com/record/display.uri?eid=2-s2.0-85135760553&origin=inward&txGid=c92ceb66c2b32d8446e9f30ac12867ac https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20MARKET%20MANAG-UK&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000842999500001
• Moving the stakeholder journey forwardHollebeek, Linda Desiree; Kumar, Viswanathan; Srivastava, Rajendra K.; Clark, Moira K.Journal of the academy of marketing science2023 / p. 23-49 https://doi.org/10.1007/s11747-022-00878-3 https://www.scopus.com/sourceid/24385 https://www.scopus.com/record/display.uri?eid=2-s2.0-85132332567&origin=inward&txGid=3a8594e976f16723449bb90bfefe09d0 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20ACAD%20MARKET%20SCI&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000814025500001
• Online Content Creators’ and Viewers’ Interdependent JourneysHollebeek, Linda Desiree; Anselmsson, Johan; Adomaviciute-Sakalauske, Karina; Krumm, Kristo; Jansson, Johan; Wait, Marius; Ooi, Beewah; Riivits-Arkonsuo, Iivi; Lubbe, IsoldeServices marketing quarterly2024 / p. 296-318 https://doi.org/10.1080/15332969.2024.2364128
• Personality-based consumer engagement styles : conceptualization, research propositions and implicationsHollebeek, Linda Desiree; Islam, Jamid Ul; Macky, KeithHandbook of research on customer engagement2019 / p. 224-244 https://doi.org/10.4337/9781788114899.00017 https://www.ester.ee/record=b5290824*est
• Player- and spectator-engagement and co-creation in e-sports gaming events during and post-COVID-19Berndt, Adele; Hollebeek, Linda Desiree; Kaljund, Kristel; Rather, Raouf AhmadBrand co-creation tourism research : contemporary issues and challenges2023 / p. 139-158 https://www.appleacademicpress.com/brand-co-creation-tourism-research-contemporary-issues-and-challenges/9781774912515 https://www.ester.ee/record=b5602689*est
• Positively and negatively valenced customer engagement : the constructs and their organizational consequencesMarbach, Julia; Borghei Razavi, Niloofar; Lages, Cristiana R.; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 291–310 : ill https://doi.org/10.4337/9781788114899.00021 https://www.ester.ee/record=b5290824*est
• Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientationNik Bakhsh, Naghmeh; Hollebeek, Linda Desiree; Riivits-Arkonsuo, Iivi; Clark, Moira K.; Casas, RamunasOrganizations and Markets in Emerging Economies2023 / p. 260-285 https://doi.org/10.15388/omee.2023.14.92 https://www.scopus.com/sourceid/21100787535 https://www.scopus.com/record/display.uri?eid=2-s2.0-85166907369&origin=inward&txGid=6c84499834e6ab20ecb075ba8bb402dd https://jcr.clarivate.com/jcr-jp/journal-profile?journal=ORGAN%20MARKET%20EMERG%20E&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:001043423800003
• Rise of the machines? Customer engagement in automated service interactionsHollebeek, Linda Desiree; Sprott, David E.; Brady, Michael K.Journal of Service Research2021 / p. 3−8 https://doi.org/10.1177/1094670520975110 https://www.scopus.com/sourceid/144974 https://www.scopus.com/record/display.uri?eid=2-s2.0-85099452699&origin=inward&txGid=2bfd47d36c8ff094285523edf744a072 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20RES-US&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000607389500001
• Role of AI in enhancing customer engagement, loyalty and loyalty programme performanceMenidjel, Choukri; Hollebeek, Linda Desiree; Leppiman, Anu; Riivits-Arkonsuo, IiviHandbook of Research on Customer Loyalty2022 / p. 316-331 https://doi.org/10.4337/9781800371637.00032
• The role of consumer speech acts in brand activism: A transformative advertising perspectiveFletcher-Brown, Judith; Middleton, Karen; Thompson-Whiteside, Helen; Turnbull, Sarah; Tuan, Annamaria; Hollebeek, Linda DesireeJournal of Advertising2023 / 20 p https://doi.org/10.1080/00913367.2023.2288828 https://www.scopus.com/sourceid/28179 https://www.scopus.com/record/display.uri?eid=2-s2.0-85181221252&origin=inward&txGid=4fa25831ffdd1cb00a3a076b04f32fed https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20ADVERTISING&year=2023
• The role of customer experience in the perceived value–word-of-mouth relationshipKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda DesireeJournal of services marketing2022 / p. 364-378 : ill https://doi.org/10.1108/JSM-11-2020-0447 https://www.scopus.com/sourceid/130049 https://www.scopus.com/record/display.uri?eid=2-s2.0-85111349437&origin=inward&txGid=32fc8b3fc5def6a725628fb3b6bb60a4 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000678821400001
• The role of recommender systems in fostering consumers' long-term platform engagementMaslowska, Ewa; Malthouse, Edward C.; Hollebeek, Linda DesireeJournal of Service Management2022 / p. 721-732 https://doi.org/10.1108/JOSM-12-2021-0487 https://www.scopus.com/sourceid/19600157901 https://www.scopus.com/record/display.uri?eid=2-s2.0-85132631870&origin=inward&txGid=664e65bbc83913927767b8e96231a239 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MANAGE&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000791152500001
• S-D logic-informed customer engagement: integrative framework, revised fundamental propositions, and application to CRMHollebeek, Linda Desiree; Srivastava, Rajendra K.; Chen, TomJournal of the academy of marketing science2019 / p. 161−185 https://doi.org/10.1007/s11747-016-0494-5
• Service innovativeness and tourism customer outcomesHollebeek, Linda Desiree; Rather, Raouf AhmadInternational journal of contemporary hospitality management2019 / p. 4227-4246 : ill https://doi.org/10.1108/IJCHM-03-2018-0256 https://www.scopus.com/sourceid/144742 https://www.scopus.com/record/display.uri?eid=2-s2.0-85070437825&origin=inward&txGid=a9d0666e425fbd857772a216b8582912 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=INT%20J%20CONTEMP%20HOSP%20M&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000497241200004
• Shaping customer brand loyalty during the pandemic : The role of brand credibility, value congruence, experience, identification, and engagementRather, Raouf Ahmad; Hollebeek, Linda Desiree; Vo-Thanh, Tan; Ramkissoon, Haywantee; Leppiman, Anu; Smith, Dale L.G.Journal of Consumer Behaviour2022 / p. 1175-1189 https://doi.org/10.1002/cb.2070 https://www.scopus.com/sourceid/17700156733 https://www.scopus.com/record/display.uri?eid=2-s2.0-85132885086&origin=inward&txGid=2e7a6451e32d6467e76f70697582fc3b https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20CONSUM%20BEHAV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000817901200001
• Smart service value: Conceptualization, scale development, and validation in the retailing contextRoy, Sanjit K.; Singh, Gaganpreet; Hollebeek, Linda Desiree; Shabnam, Saadia; Japutra, Arnold; van Doorn, Sebastian; Ray, Subhasis; Appio, Francesco PaoloTechnovation2024 / art. 103097 https://doi.org/10.1016/j.technovation.2024.103097
• Social influence and stakeholder engagement behavior conformity, compliance, and reactanceHollebeek, Linda Desiree; Sprott, David E.; Sigurdsson, Valdimar; Clark, Moira K.Psychology and Marketing2022 / p. 90-100 https://doi.org/10.1002/mar.21577 https://www.scopus.com/sourceid/14014 https://www.scopus.com/record/display.uri?eid=2-s2.0-85112794591&origin=inward&txGid=67e741f5e50b9a16806bd0f51bff0991 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=PSYCHOL%20MARKET&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000685958700001
• Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigationSo, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda DesireePsychology and Marketing2024 / 17 p https://doi.org/10.1002/mar.21999
• Special Issue : Engaging Customers in an Evolving Technological Environment. European Journal of Marketing2019 https://www.emerald.com/insight/publication/issn/0309-0566/vol/53/iss/9
• Stakeholder engagement and business model innovation valueHollebeek, Linda Desiree; Urbonavicius, Sigitas; Parts, OliverThe service industries journal2022 / p. 42-58 https://doi.org/10.1080/02642069.2022.2026334 https://www.scopus.com/sourceid/24928 https://www.scopus.com/record/display.uri?eid=2-s2.0-85122861322&origin=inward&txGid=fa9f9d9604d152837ff39b326e8e0d58 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=SERV%20IND%20J&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000742479300001
• Temporality of customer engagement in service innovation : a theoretical modelKarahasanovic, Amela; Hollebeek, Linda Desiree; Chasanidou, Dimitra; Gurau, CalinHandbook of research on customer engagement2019 / p. 376–390 : ill https://doi.org/10.4337/9781788114899
• The effect of consumer values on engagement and behavioral intent : moderating role of ageKautish, Pradeep; Hollebeek, Linda Desiree; Khare, Arpita; Rather, Raouf AhmadManaging Disruptions in Business : Causes, Conflicts, and Control2022 / p. 263-289 https://doi.org/10.1007/978-3-030-79709-6_14
• The effect of consumer-perceived COVID-19 ad value on health-protective behavior: Mediating role of engagementRafeh, Mir Abdur; Abbasi, Amir Zaib; Hollebeek, Linda Desiree; Ali, Muhammad Asghar; Ting, Ding HooiHealth marketing quarterly2024 / 32 p https://doi.org/10.1080/07359683.2024.2355378
• The effect of social commerce attributes on customer engagement: an empirical investigationBusalim, Abdelsalam; Hollebeek, Linda Desiree; Lynn, TheoInternet research2023 / p. 187-214 https://doi.org/10.1108/INTR-03-2022-0165 https://www.scopus.com/sourceid/17493 https://www.scopus.com/record/display.uri?eid=2-s2.0-85170660457&origin=inward&txGid=046463b50678d4c613efe48fa426f054 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=INTERNET%20RES&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:001064581500001
• The role of brand community identification and reward on consumer brand engagement and brand loyalty in virtual brand communitiesKaur, Harsandaldeep; Paruthi, Mandakini; Islam, Jamid Ul; Hollebeek, Linda DesireeTelematics and informatics2020 / art. 101321, 11 p. . ill https://doi.org/10.1016/j.tele.2019.101321 https://www.scopus.com/sourceid/20896 https://www.scopus.com/record/display.uri?eid=2-s2.0-85075966545&origin=inward&txGid=f73986f474a0e5b0798c18c798470242 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=TELEMAT%20INFORM&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000510316000002
• The role of consumer engagement in recovering online service failures : an application of service-dominant logicIslam, Jamid Ul; Rahman, Zillur; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 456-469 : ill https://doi.org/10.4337/9781788114899.00030
• Tourism-based customer engagement : the construct, antecedents, and consequencesRather, Raouf Ahmad; Hollebeek, Linda Desiree; Islam, Jamid UlThe service industries journal2019 / p. 519-540 https://doi.org/10.1080/02642069.2019.1570154 https://www.scopus.com/sourceid/24928 https://www.scopus.com/record/display.uri?eid=2-s2.0-85060947867&origin=inward&txGid=c5ef60292c1582a7a6b470db20b4e80f https://jcr.clarivate.com/jcr-jp/journal-profile?journal=SERV%20IND%20J&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000463836400004
• Tourists’ perceived travel risk, desire to travel, travel engagement, and subjective wellbeing: the moderating role of emotion regulationRather, Raouf Ahmad; Hollebeek, Linda Desiree; Wait, Marius; Khan, ImranCurrent Issues in Tourism2025 / p. 1 - 21 https://doi.org/10.1080/13683500.2024.2435420
• Understanding the effects of firms' unresponsiveness on social media toward customer feedback on customers' engagement : the impact of ethnicityBozkurt, Siddik; Gligor, David; Hollebeek, Linda Desiree; Sumlin, CameronJournal of research in interactive marketing2024 https://doi.org/10.1108/JRIM-09-2023-0317
• Unravelling the customer journey: A conceptual framework and research agendaMele, Cristina; Hollebeek, Linda Desiree; Di Bernardo, Irene; Russo Spena, TizianaTechnological forecasting and social change2025 / art. 123916 https://doi.org/10.1016/j.techfore.2024.123916
• Using augmented reality to strengthen consumer/brand relationships: The case of luxury brandsArya, Vikas; Sethi, Deepa; Hollebeek, Linda DesireeJournal of Consumer Behaviour2024 / 17 p https://doi.org/10.1002/cb.2419
• Using machine learning to develop customer insights from user-generated contentMustak, Mekhail; Hallikainen, Heli; Laukkanen, Tommi; Ple, Loïc; Hollebeek, Linda Desiree; Aleem, MajidJournal of retailing and consumer services2024 / art. 104034 https://doi.org/10.1016/j.jretconser.2024.104034
• When gamification backfires : the impact of perceived justice on online community contributionsLeclercq, Thomas; Poncin, Ingrid; Hammedi, Wafa; Kullak, Aureliane; Hollebeek, Linda DesireeJournal of Marketing Management2020 / p. 550-577 https://doi.org/10.1080/0267257X.2020.1736604 https://www.scopus.com/sourceid/19700187623 https://www.scopus.com/record/display.uri?eid=2-s2.0-85081647340&origin=inward&txGid=43ae521d8a5622e8c498ab56e1370f98 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20MARKET%20MANAG-UK&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000524204400001
• Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communicationDahrouj, Rasha; Itani, Omar S.; Hollebeek, Linda Desiree; Eslami, Hossein; Kassar, Abdul-NasserJournal of retailing and consumer services2025 / art. 104230 https://doi.org/10.1016/j.jretconser.2025.104230
• Why switch? The role of customer variety-seeking and engagement in driving service switching intentionMenidjel, Choukri; Hollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, ValdimarJournal of services marketing2023 / p. 592-605 https://doi.org/10.1108/JSM-04-2022-0122 https://www.scopus.com/sourceid/130049 https://www.scopus.com/record/display.uri?eid=2-s2.0-85148301321&origin=inward&txGid=6b3b713aa8f7fc0e48824b36c10e4da5 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2023 https://www.webofscience.com/wos/woscc/full-record/WOS:000932057200001
• Videogames-as-a-service : converting freemium- to paying-users through pop-up advertisement valueHussain, Ali; Abbasi, Amir Zaib; Hollebeek, Linda Desiree; Schultz, Carsten D.; Ting, Ding Hooi; Wilson, BradleyJournal of services marketing2022 / p. 398–415 : ill https://doi.org/10.1108/JSM-05-2020-0164 https://www.scopus.com/sourceid/130049 https://www.scopus.com/record/display.uri?eid=2-s2.0-85111828250&origin=inward&txGid=afa612629aa187bd9edb3dfeefcdc7c7 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000683764200001
• Virtual reality through the customer journey : framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Andreassen, Tor W.; Sigurdsson, Valdimar; Smith, Dale L.G.Journal of retailing and consumer services2020 / art. 102056 https://doi.org/10.1016/j.jretconser.2020.102056 https://www.scopus.com/sourceid/22992 https://www.scopus.com/record/display.uri?eid=2-s2.0-85081671329&origin=inward&txGid=63b69d965bf72e73e7f2d54aa4af834f https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2022 https://www.webofscience.com/wos/woscc/full-record/WOS:000541166100021
• Visitors' destination brand engagement's effect on co-creation : an empirical studyRather, Raouf Ahmad; Hollebeek, Linda Desiree; Smith, Dale L.G.; Kukk, Jana; Ghasemi-Marzbali, AliThe Routledge Companion to Corporate Branding2022 / 17 p https://doi.org/10.4324/9781003035749