Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
https://www.scopus.com/sourceid/144974
https://www.scopus.com/record/display.uri?eid=2-s2.0-85099452699&origin=inward&txGid=2bfd47d36c8ff094285523edf744a072
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20RES-US&year=2022
https://www.webofscience.com/wos/woscc/full-record/WOS:000607389500001