The role of customer experience in the perceived value–word-of-mouth relationship
Kuppelwieser, Volker G.
;
Klaus, Philipp
;
Manthiou, Aikaterini
;
Hollebeek, Linda Desiree
Journal of services marketing
2022
/
p. 364-378 : ill
https://doi.org/10.1108/JSM-11-2020-0447
https://www.scopus.com/sourceid/130049
https://www.scopus.com/record/display.uri?eid=2-s2.0-85111349437&origin=inward&txGid=32fc8b3fc5def6a725628fb3b6bb60a4
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2022
https://www.webofscience.com/wos/woscc/full-record/WOS:000678821400001