Understanding the effects of firms' unresponsiveness on social media toward customer feedback on customers' engagement : the impact of ethnicity
Bozkurt, Siddik
;
Gligor, David
;
Hollebeek, Linda Desiree
;
Sumlin, Cameron
Journal of research in interactive marketing
2025
/
p. 59-75
https://doi.org/10.1108/JRIM-09-2023-0317
https://www.scopus.com/sourceid/19700201414
https://www.scopus.com/pages/publications/85187894152?origin=resultslist
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RES%20INTERACT%20MARK&year=2024
https://www.webofscience.com/wos/woscc/full-record/WOS:001182655000001