• Using machine learning to develop customer insights from user-generated contentMustak, Mekhail; Hallikainen, Heli; Laukkanen, Tommi; Ple, Loïc; Hollebeek, Linda Desiree; Aleem, MajidJournal of retailing and consumer services2024 / art. 104034, 14 p. : ill https://doi.org/10.1016/j.jretconser.2024.104034 https://www.scopus.com/pages/publications/85201377662?inward https://www.scopus.com/pages/publications/85201377662?inward https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20RETAIL%20CONSUM%20SERV&year=2024 https://www.webofscience.com/wos/woscc/full-record/WOS:001297672300001