• Smart service value: Conceptualization, scale development, and validation in the retailing contextRoy, Sanjit K.; Singh, Gaganpreet; Hollebeek, Linda Desiree; Shabnam, Saadia; Japutra, Arnold; van Doorn, Sebastian; Ray, Subhasis; Appio, Francesco PaoloTechnovation2024 / art. 103097 https://doi.org/10.1016/j.technovation.2024.103097 https://www.scopus.com/sourceid/14726 https://www.scopus.com/pages/publications/85203865276?inward https://jcr.clarivate.com/jcr-jp/journal-profile?journal=TECHNOVATION&year=2024 https://www.webofscience.com/wos/woscc/full-record/WOS:001321494900001