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• Cybernetic avatars in hospitality : advancing the social inclusion of individuals with a disabilityMoriuchi, Emi; Hollebeek, Linda DesireeInternational journal of contemporary hospitality management2025 / p. 3538-3558 https://doi.org/10.1108/IJCHM-01-2025-0127 https://www.scopus.com/pages/publications/105016737372?origin=resultslist https://www.scopus.com/sourceid/144742 https://www.webofscience.com/wos/woscc/full-record/WOS:001573763200001 https://jcr.clarivate.com/jcr-jp/journal-profile?journal=INT%20J%20CONTEMP%20HOSP%20M&year=2024
• The digital afterlife : Navigating the ethical and temporal boundaries of grieftech perceptions and usage intentionsMoriuchi, Emi; Hollebeek, Linda Desiree; Clark, Moira K.; Wright, MatthewJournal of retailing and consumer services2026 / art. 104886 https://doi.org/10.1016/j.jretconser.2026.104886
• Service recovery for deaf and hard of hearing customers : A transformative service research perspectiveMoriuchi, Emi; Hollebeek, Linda Desiree; Sigurdsson, ValdimarServices marketing quarterly2025 / 30 p. https://doi.org/10.1080/15332969.2025.2537540 https://www.scopus.com/sourceid/3300147704 https://www.scopus.com/pages/publications/105012181367?origin=resultslist https://jcr.clarivate.com/jcr-jp/journal-profile?journal=SERV%20MARK%20Q&year=2024 https://www.webofscience.com/wos/woscc/full-record/WOS:001540204000001