Smart service value: Conceptualization, scale development, and validation in the retailing context
author
Roy, Sanjit K.
Singh, Gaganpreet
Hollebeek, Linda Desiree
Shabnam, Saadia
Japutra, Arnold
van Doorn, Sebastian
Ray, Subhasis
Appio, Francesco Paolo
statement of authorship
Sanjit K. Roy, Gaganpreet Singh, Linda D. Hollebeek, Saadia Shabnam, Arnold Japutra, Sebastian van Doorn, Subhasis Ray, Francesco Paolo Appio
source
Technovation
publisher
Elsevier
journal volume number month
vol. 137
year of publication
2024
pages
art. 103097
url
https://doi.org/10.1016/j.technovation.2024.103097
subject term
kaubandus
arukad süsteemid
tark linn
klienditeenindus
jaekaubandus
tehnoloogilised uuendused
keyword
in-store retail technology
smart service value (SSV)
customer engagement
customer trust
quality of life
ISSN
0166-4972
notes
Bibliogr.: 173 ref
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
scopus
TalTech department
ärikorralduse instituut
language
inglise