The role of consumer engagement in recovering online service failures : an application of service-dominant logic
author
Islam, Jamid Ul
Rahman, Zillur
Hollebeek, Linda Desiree
statement of authorship
Jamid Ul Islam, Zillur Rahman and Linda D. Hollebeek
source
Handbook of research on customer engagement
location of publication
Cheltenham
publisher
Edward Elgar Publishing
year of publication
2019
pages
p. 456-469 : ill
series
Research Handbooks in Business and Management series
url
https://doi.org/10.4337/9781788114899.00030
subject term
kliendid
e-teenused
vead
ISBN
978-1-78811-488-2
notes
Bibliogr. p. 465-469
TalTech department
ärikorralduse instituut
language
inglise
Reserch Group
Marketing research group