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Banks' retail customer satisfaction and development of bank-customer relationships

author
Aarma, August
Vensel, Vello
statement of authorship
August Aarma, Vello Vensel
source
Estonia on the threshold of the European Union : financial sector and enterprise restructuring in the changing economic environment : collection of papers
location of publication
[Tallinn]
publisher
Department of Economics at Tallinn Technical University
year of publication
2001
pages
p. [85]-106 : ill
ISBN
9985-894-37-5
notes
Bibliogr. p. 103-104
Aarma, A., Vensel, V. Banks' retail customer satisfaction and development of bank-customer relationships // Estonia on the threshold of the European Union : financial sector and enterprise restructuring in the changing economic environment : collection of papers. [Tallinn] : Department of Economics at Tallinn Technical University, 2001. p. [85]-106 : ill.