Contact center in a smart cities view : a comparative case study of Curitiba (Brazil), Porto Alegre (Brazil) and Philadelphia (USA)
author
Macadar, Marie Anne
Lheureux-De-Freitas, Jorge
Schuch de Azambuja, Luiza
Luciano, Edimara Mezzomo
statement of authorship
Marie Anne Macadar, Jorge Lheureux-de-Freitas, Luiza Schuch de Azambuja, Edimara Mezzomo Luciano
source
ICEGOV '15-16 : proceedings of the 9th International Conference on Theory and Practice of Electronic Governance : March 2016
location of publication
New York
publisher
ACM
year of publication
2016
pages
p. 215-222
conference name, date
ICEGOV '15-16 : the 9th International Conference on Theory and Practice of Electronic Governance, March 2016
conference location
Montevideo, Uruguay
url
http://dx.doi.org/10.1145/2910019.2910063
subject term
tark linn
valitsemine
infokeskused
subject of location
Brasiilia (riik)
Curitiba
Porto Alegre
Ameerika Ühendriigid
Philadelphia
keyword
Smart Cities
Smart Governance
Non-emergency Contact Center
ISBN
978-1-4503-3640-6
notes
Bibliogr.: 21 ref
scientific publication
teaduspublikatsioon
classifier
3.1
language
inglise