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Co-creation of service recovery and post-recovery responses : the impact of cultural values orientations and outcome favorability

author
Nik Bakhsh, Naghmeh
statement of authorship
Naghmeh Nik Bakhsh
source
Journal of service science research
journal volume number month
vol. 11, 2
year of publication
2019
pages
p. 133−155
url
https://doi.org/10.1007/s12927-019-0007-4
subject term
koostöö
väärtused (filosoofia)
väärtusorientatsioon
kultuurierinevused
tarbijakäitumine
teenused
keyword
co-creation
cultural values
outcome favorability
service recovery
notes
Bibliogr. p. 150-154
Naghmeh Nik Bakhsh is a PhD student of Business Administration at Tallinn University of Technology in Estonia
scientific publication
teaduspublikatsioon
classifier
1.1
TTÜ department
ärikorralduse instituut
language
inglise
Nik Bakhsh, N. Co-creation of service recovery and post-recovery responses : the impact of cultural values orientations and outcome favorability // Journal of service science research (2019) vol. 11, 2, p. 133−155. https://doi.org/10.1007/s12927-019-0007-4