print

Designing effective Chatbot solutions for the public sector: A case study from Ukraine

author
Petriv, Yulia
Erlenheim, Regina
Tsap, Valentyna
Pappel, Ingrid
Draheim, Dirk
statement of authorship
Yulia Petriv, Regina Erlenheim, Valentyna Tsap, Ingrid Pappel, Dirk Draheim
source
Electronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings
location of publication
Cham
publisher
Springer
year of publication
2020
pages
p. 320-335
series
Communications in computer and information science ; 1135
conference name, date
6th International Conference, EGOSE 2019, November 13-14, 2019
conference location
St. Petersburg, Russia
url
https://doi.org/10.1007/978-3-030-39296-3_24
subject term
arukad süsteemid
robotid
intelligentsed robotid
e-teenused
teenuste disain
Scopus
Conference proceeding at Scopus
Article at Scopus
kvartiil
Q4
category (general)
Mathematics
Computer science
category (sub)
Mathematics. General mathematics
Computer science. General computer science
subject of location
Ukraina
keyword
chatbot
e-services
service design (SD)
participation
ISSN
1865-0929
ISBN
978-3-030-39295-6
notes
Bibliogr.: 36 ref
scientific publication
teaduspublikatsioon
classifier
3.1
TTÜ department
tarkvarateaduse instituut
language
inglise
Uurimisrühm
Next gen digital state research group
Information systems group
Petriv, Y., Erlenheim, R., Tsap, V., Pappel, I., Draheim, D. Designing effective Chatbot solutions for the public sector: A case study from Ukraine // Electronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings. Cham : Springer, 2020. p. 320-335. (Communications in computer and information science ; 1135). https://doi.org/10.1007/978-3-030-39296-3_24