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Satisfaction with bank services and development of bank-customer relationships - an Estonian case

author
Aarma, August
Vensel, Vello
statement of authorship
August Aarma and Vello Vensel
source
The Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 2001
location of publication
[Stockholm]
publisher
[Göran Collert Foundation]
year of publication
2001
pages
p. 68-70
conference name, date
The Future of Retail Banking and Gustomer Relations, the first workshop of The Göran Collert Research Foundation, September 13-14, 2001
conference location
Stockholm
url
https://www.ester.ee/record=b4905982*est
subject term
pangandus
pangateenused
kliendid
kliendisuhted
klienditeenindus
subject of location
Eesti (riik)
keyword
retail banking
bank-customer relationships
customer satisfaction
banking services range and quality
TTÜ department
rahvamajanduse instituut
language
inglise
Aarma, A., Vensel, V. Satisfaction with bank services and development of bank-customer relationships - an Estonian case // The Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 2001. [Stockholm] : [Göran Collert Foundation], 2001. p. 68-70. https://www.ester.ee/record=b4905982*est