A Conceptual framework for effective appropriation of proactive public e-servicesSirendi, Regina; Mendoza, Antonette; Barrier, Mariane; Taveter, Kuldar; Sterling, LeonAbstracts of Papers Presented at the 18th European Conference on DigitalGovernment ECDG 2018 : Hosted By University of Santiago de Compostela, Spain, 25 - 26 October 20182018 / p. 23-24 https://www.academic-conferences.org/download/21774/