Evaluating the impact of artificial intelligence technologies in public services : towards an assessment frameworkNoordt, Colin Pascal van; Misuraca, GianlucaICEGOV '20 : proceedings of the 13th International Conference on Theory and Practice of Electronic Governance : Athens, Greece, September 23-25, 20202020 / p. 8-16 https://doi.org/10.1145/3428502.3428504 Conference Proceedings at Scopus Article at Scopus