Improvement of business process for SME on the basis of quality systemKaraulova, Tatjana; Otto, TaunoDAAAM International Scientific Book 20062006 / p. 329-340 https://go.gale.com/ps/i.do?id=GALE%7CA178715977&sid=googleScholar&v=2.1&it=r&linkaccess=abs&issn=17269687&p=AONE&sw=w&userGroupName=anon%7E5dadb6ba&aty=open-web-entry