Synergy-based approach to organisational qualityHindreus, Tiit; Reedik, VelloProceedings of the 6th International Conference of DAAAM Baltic "Industrial Engineering" : 24-26th April 2008, Tallinn, Estonia. [1]2008 / p. 89-94 : ill http://innomet.ttu.ee/daaam08/online/Design%20Engineering/Hindreus.pdf