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Reader satisfaction survey in the Tallinn University of Technology Library - a basis for improving service quality (title)
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Tallinna Tehnikaülikooli Raamatukogu lugejate rahulolu uuring - alus teenuste kvaliteedi täiustamiseks
Valner, Tiit
Teenuse kvaliteet - raamatukogutöö tulemuslikkuse näitaja = Service quality - library performance indicator
2009
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lk. 182-218 : ill
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